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Kristopherm
Participant
July 25, 2017
Answered

Rendering in H.264 causes computer to crash.

  • July 25, 2017
  • 1 reply
  • 907 views

When I try to render a recent video in the H.264 format my computer crashes partially through the process. I do not get a BSOD, the screen cuts to black and does not power down. I have successfully rendered in AVI and quicktime. I have searched the forums and other sites, but I haven't found any solutions.

  • I am using Premiere Pro CC 2017
  • All updates have been installed
  • I am using Windows 10
  • The source footage is MP4 recorded with shadowplay by Nvidia
  • When the problem occurred I was just allowing the video to render
  • Rendering in H.264 has worked before, but I was using a different CPU
  • At first I was running chrome during the rendering, but during repeat attempts I only ran Premiere
  • I do not have any other third-party effects or codecs installed
  • Hardware
    • CPU- AMD Ryzen 7 1800X
    • Cooler- Corsiar H110i liquid cooler
    • RAM- Corsair Vengeance DDR4 32 GB 2800 MHz
    • GPU- Asus strix GTX 980 x2
    • HDD- 2TB WD Blue
  • I have tried Mercury Playback Engine GPU Acceleration
  • I have also tried Mercury Playback Engine Software Only
  • It does not happen when looking at the preview, only when rendering the video

Thank you in advance for any help you can provide

This topic has been closed for replies.
Correct answer Kristopherm

Thanks to ksonal for the solution.

The solution for this problem is making sure that you have the most up to date BIOS. Apparently there was a memory leak with the older version BIOS that I was running.

1 reply

Kristopherm
KristophermAuthorCorrect answer
Participant
August 2, 2017

Thanks to ksonal for the solution.

The solution for this problem is making sure that you have the most up to date BIOS. Apparently there was a memory leak with the older version BIOS that I was running.