Participating Frequently

Question

Rendering Very Slow in 24.5 (TEMPORARY SOLUTION)

Forum|Forum|1 year ago
June 29, 2024
4 replies
4235 views

NOTE TEMPORARY SOLUTION AT BOTTOM:

I have seen this being reported on other message boards other than Adobe but updated my system (encoder and Premiere Pro) to 24.5 the other day and all of a sudden exports of half hour TV shows that were taking 10-15 minutes are now 6+ hours in both Media Encoder and Premiere Pro. Like others in some message boards I rolled the version back but whatever change the update made causes the issue to stick and remain. So now basically can't export in a useful way and are having to export XMLs to Devinci to render. That's ridiculous.

Have done all the usual stuff. Blown away preferences, deleted media cache files and the directories, clean reinstall, importing to new projects, etc. I should note we have three systems running Premiere and all the systems and all the projects are experiencing the same issue. And all the systems could render a half hour show in 10-15 minutes (very rarely 20-25) and are now over 6 hours.

Talked to Adobe tech support and they had exactly zero ideas and were unaware of the discussions about the issues until I directed them to some Reddit discussions with others having the identical issues since update to 24.5. Does anyone have a work around? This is obviously time critical for us as we are delivering episodic television series.

****EDIT**** Temporary Solution

Thanks to all who reached out privately as well as on this board. Seems this issue is more widespread than I thought. The following temporary solution was given to me by email and I tried it and it did suffice as a workaround.

1. Uninstall both Premiere Pro and Media Encoder using the Adobe Remove Tool and the explicit instructions on how to use that tool which involves first shutting down certain processes.

2. Delete not only the media cache files but the entire folders from your machine as well as temporary files

3. Reboot

4. Reinstall both Premiere Pro and Media Encoder (latest version is fine)

5. Reboot

6. Start Premiere pro with Shift Key (not sure if this is the same on MAC) and check off all options again clearing cache and also preferences (shouldn't be any preferences anyhow by this point)

7. Import your projects into individual new projects using only the sequence you need to export (if in a Production import each to separate projects - annoying but it seems necessary)

8. Export your file

I did this on a test file that had rendered in 12 minutes previously but then took 8 hours after the update. It took 11 minutes after doing the above.

Artur A.

Known Participant

Hello. I have the same problem. Please try this solution, it helps me sometimes. Before exporting the movie, just close the PP, open it again and immediately set the export. It is interesting to know the result.

Joost van der Hoeven

Community Expert

What do yo mean by render? Are you rendering in the timeline because you have problems playing back the footage? Or do you mean exporting/delivering the final video? This is not clear form your messages.

As others have said, please van you please share your system info? Like OS and version, CPU, RAM, GPU vRAM? Also please tell us about the codec of the footage used and the sequence settings. Thanks. Also a screen grab of your issue will be helpful.

FAQ: What information should I provide when asking a question on this forum?
https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027

A

AndrewDartmouthAuthor

Participating Frequently

I thought I was fairly clear in the original post, but I will correct that, sorry. By render, I mean export. We are exporting the television programs we create. We will call it final video for the purposes here but its an export of the completed timeline we send to the colour house as a guide track (we also send them all the files and an XML but that is not an issue).

I purposesfully did not post the computer specs or codecs because as I stated in both my posts the issue is occuring on ALL of our systems here and with ALL codecs and footage from ALL cameras our production house uses. So it isn't connected to either of those issues, so I was trying not to bog it down. And probably most critical here is that Adobe has confirmed it is neither a codec or computer system issue when they logged in remotely but then threw their hands up and referred it up the chain, but said it could take days to a week get back. Fine, so I'm looking for workarounds if anyone has found one as we have series to deliver this weekend.

There is nothing to screen grab. There is no error message. Its an export that for example the last one we did took 8 hours when the exact same timeline on the exact same computer took 12 minutes three days ago before the update. And, the same as other online posters have found in other forums with no solution, rolling back the upgrade doesn't seem to correct the issue.

The Codecs we use are extremely broad. MXF wrapper AVC files, GoPro files, ARRI files, Sony MXF wrapped files, MP4 files, the list goes on in the projects. All of which have the same issue. And again, I think the critical point here is the issue did not exist three days ago. Everything worked fast and quick on all machines.

But by way of example here are the specs of the slowest of our machines:

AMD Ryzan Theadripper 3960X 24 Core 3.80HGHz

256GB System RAM

Windows 11

Obviously Premiere Pro 24.5

NVidia RTX 3090 with 256GB VRAM

NVidia Studio Driver 555.99

All exporting and editing running off internal SSDs with the software and operating system on one drive, media cache on another, footage on another, and export drive yet another internal SDD.

R Neil Haugen

Legend

This is a frustrating thing. I'm on a 3960x w 128GB of RAM and a 2080Ti, and exports are fast. So slightly less than the machine you list, but very similar.

From ProRes and BRAW, some mp4, to mostly ProRes and mp4.

Many users are getting fast results, but some spread out through the user base are getting crud. That's why the questions. A basic beginning for troubleshooting is to find the difference between good performing systems and those with troubles.

And it ain't obvious at this time!

Everyone's mileage always varies ...

A

AndrewDartmouthAuthor

Participating Frequently

This applied regardless of codec or media. As noted in my original post, it is happening across all projects, across multiple systems, and is also being reported online in the Adobe reddit channels with codecs and cameras of all sorts since the 24.5 update. I will take a photo next time we try one, but the last one we tried was 8 hours to export as an MP4. We specifically chose it as a test as it was one we rendered in 12 minutes three days before on the same system with the lower version of Premiere Pro. However, this is happening regardless of the export codec used, and regardless of the camera and codecs used to create the timeline. (We have variety of different projects, and online I'm seeing the same issue with cameras and footage types we don't use as well. So seems widespread)

MyerPj

Community Expert

I don't know what the issue is, but you should say something about the media and export codecs you are using. A screenshot of the Export screen would be good also.

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