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DaleFalkJr
Participant
October 10, 2018
Question

Repeated Mojave OS Crashes

  • October 10, 2018
  • 1 reply
  • 1480 views

I've not been able to open up my Premiere Pro to edit projects since I updated to the Mojave OS 10.14 last week.

I've got a 2017 MacBook Pro 15inch with a 2.9 GHz i7 core, and 16 GB of RAM, on top of the 630 graphics card.

I can get to the select project file, but as as soon as that happens and I open anything up, it crashes. I've uninstalled PP multiple times, tried to reconnect all hard drives, and all to no luck with getting back to work. My associate producer updated his OS the same day on his iMac with no problems.

Is anyone else having similar issues? What should I do from here?

Thanks!

- DJ

This topic has been closed for replies.

1 reply

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Community Expert
Byron CortezCommunity Expert
Community Expert
October 10, 2018

It may seem like a simple answer but sometimes it's a good idea to do a clean installation of both your operating system and the applications, so much junk that is left over the years and the systems need a kind of purge. If you can do it, support everything and have a clean installation from scratch, I personally do this every time I upgrade to a new operating system.

Regards!

Byron.
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DaleFalkJrAuthor
Participant
October 10, 2018

Thank you for that! Simple can still be complex. I'll definitely look into cleaning up the applications too, but is your comment referencing to "clear the preferences" and data as well from the apps on my operating system? Or, just uninstall Creative Cloud and all of the CC apps, then refresh though with a new install? I definitely know I need to clean house though. I've had a ton of data pass through over the past year of owning this laptop. I appreciate the insight!!

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Community Expert
Byron CortezCommunity Expert
Community Expert
October 10, 2018

I mean that you backup all your files and format your computer doing a clean installation, the operating system as new. Then you install the Adobe suite as well as new. This way you have a more fluid computer and without problems (of software at least).

Byron.
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