Rude, Unhelpful Adobe Support!

Forum|Forum|2 years ago
April 7, 2024
2 replies
407 views

I have reported an issue and asked for help. The first agent who assisted me said his/her shift's end is approaching and I was transferred to another agent. This agent asked me the questions that was asked to me by the first agent and I HAVE TO GO THROUGH IT ALL AGAIN and waste another 10-20 mins.

When I said this to the 2nd agent, the agent immediately ended the chat. No one has accomodated me since then. Adobe's subscription is such a waste of money! subscription in here is not worth it (at least in premiere pro).

Error or problem

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A

aak221

Participating Frequently

Continue, for a lack of better word, harass customer support. When I vented to my problems here, I recieved nothing but a rude response from the community expert.

Anyways, TLDR of my issue (you can look at what I posted on my account for the full story), I've been having unwarranted charges to my account since January, and I had proof that I did not purchase anything on my account. When speaking to an agent through the Adobe chat, I spent an hour trying to defend my case until finally, for the 3rd time, they transferred me to a supervisor that refunded my money.

So, don't give up! It's annoying- I was driving while speaking to them because I had clientele work. But if you really want your case to go through- have your screenshots ready, screenshot the chat history, and fight tooth and nail to get your issue resolved. It's unfortunate you'd have to do this when the whole point of customer service is to help you, but you gotta do what you gotta do.