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A
Anonymous
December 1, 2016
Question

Running Adobe Premiere Pro CC 2015.3 at Home

  • December 1, 2016
  • 1 reply
  • 790 views

We have a user that is trying to run Adobe Premiere Pro CC 2015.3 at home and they are getting Adobe Premiere Pro has stopped working. I imaangine that there is a file that is looking for on the network on start up of the application, because the user can launch it just fine at work.

This is from event viewer when it happens. Any help would be appreciated. Thanks

Faulting application name: Adobe Premiere Pro.exe, version: 10.3.0.202, time stamp: 0x574e936f

Faulting module name: dvaui.dll, version: 10.3.0.202, time stamp: 0x574e7032

Exception code: 0xc0000005

Fault offset: 0x00000000001dfc41

Faulting process id: 0xd6c

Faulting application start time: 0x01d2496e75c15cc1

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2015.3\Adobe Premiere Pro.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2015.3\dvaui.dll

Report Id: e427123e-b561-11e6-9689-cc3d82f1cd4e

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 1, 2016

    I **think** that DLL file has to do with the video display system

    3 way troubleshooting is always a problem... tell the user to get an Adobe account and post here

    Do not count on Windows to be fully up to date when it comes to device drivers

    Go to the vendor site to be sure you have an updated driver for your graphic adapter

    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

    OR

    re-install C runtime may help https://www.microsoft.com/en-in/download/details.aspx?id=48145

    A
    Anonymous
    December 1, 2016

    It does work when the user is at the office though. I don't understand how that would be a hardware driver issue.

    I will look into it regardless  and see what I dig up.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 1, 2016

    So you are saying the user is carrying a computer (laptop?) between home and office, and it works in the office and the SAME computer does not work at home?

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