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Participant
May 7, 2024
Répondu

Screen flashes to black, then comes back with the program monitor blank. Please Help.

Hi,

I'm running Premiere Pro 24.0 on my laptop with the following specs:

 

Model: HP Omen 15-en0036AX (2021)

Processor: Processor AMD Ryzen 5 4600H with Radeon Graphics, 3000 Mhz, 6 Core(s), 12 Logical Processor(s)

Installed Physical Memory (RAM): 16.0 GB

Graphics 1: NVIDIA GeForce GTX 1660 Ti - 6 GB

Graphics 2: Name AMD Radeon(TM) Graphics - 512 MB

Shared graphics memory: 7.7 GB

Graphics Drivers Updated.

 

While editing, my screen randomly flashes black, and when it comes back everything except the Premiere Pro Program Monitor is working. 

This happens sometimes when I open another window, like Brave or Word. But often without opening anything else.

Premiere works. I can do anything else on Premiere except see what is on my program monitor (which makes doing anything else useless, as I can't see the result)

 

I can save my work and restart PP, but the crashes become more frequent.

 

I have attached two screenshots of the issue, before and after the crash, with the playhead in the timeline visible in the same place.

 

Any help/suggestions/fixes would be greatly appreciated.

Ce sujet a été fermé aux réponses.
Meilleure réponse par Luke28758926qry7

Studio Driver seems to have done the trick! Thank you!

1 commentaire

John T Smith
Community Expert
Community Expert
May 7, 2024

Dual video problems

-https://community.adobe.com/t5/Premiere-Pro/Premiere-Pro-could-not-find-any-capable-video-play-modules/td-p/4166501
-Use BIOS https://community.adobe.com/t5/Premiere-Pro/quot-could-not-find-any-capable-video-play-modules-quot-error/td-p/4270497 to select a display adapter
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-nvidia-optimus-technology/2

 

You should use the better/faster nvidia AND use the Studio driver

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

 

Luke28758926qry7AuteurRéponse
Participant
May 18, 2024

Studio Driver seems to have done the trick! Thank you!