Screen flickers black; playback gives audio but no video

Question

After I open Premiere Pro, the programme keeps flickering to a black screen. Then, when I try to play videos, there is audio but no video, unless I play it in fullscreen. I have tried the remedy of changing the videeo settings to "software only," as well as the other two settings, but none of that fixes the problem. I have also uninstalled and then reinstalled, but the problem persists. Can anyone assist, as Premiere is very expensive but completely unusable in this condition? Thanks.

defaultvya7b46ghcpl · Accepted Answer

Let us know what happens.A agent assisted me and it's all sorted now. (The issue was driver problems.) Thanks for the help.

Peru Bob · Answer

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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