Skip to main content
Inspiring
March 1, 2019
Answered

Screen freezes until menu clicked

  • March 1, 2019
  • 3 replies
  • 2568 views

In Premiere Pro CC Version 13.0.3, virtually any interaction with the UI is not reflected in the display until I click on a menu. For example, if I move the transport head, the transport head is moved, but the display remains unchanged until I click on any menu, at which point the screen updates. If I change a LUT, the Lumetri Scope and main playback panels will update, but the Lumetri Color pane (and the pulldown from which I've just selected the new LUT) will not change until I click on any menu, at which point the screen updates. When changing any parameter in the Color pane, the change is made, but the slider does not appear to move until I click on any menu, at which point the screen updates. Obviously, Premiere is unusable in this condition.

Using Windows 10. Problem exists even when I change GPUs, and with hardware or software rendering. Problem is very recent, i.e. within the last week or two.

    This topic has been closed for replies.
    Correct answer Relative Paucity

    The use of the Creative Cloud Cleaner Tool to remove all Creative Cloud applications, followed by a reinstallation of all CC programs, fixed the problem - for anyone in the future with a similar issue, this is a relatively quick and painless process, which at the very least eliminates several possibilities for the cause of the malfunction.

    3 replies

    Participating Frequently
    April 29, 2021

    Having this same issue-- did this ever get resolved?

    Participant
    April 30, 2021

    They did mark a solution, I'm about to try it out.

    June 25, 2021

    did it work?

    Relative PaucityAuthorCorrect answer
    Inspiring
    March 2, 2019

    The use of the Creative Cloud Cleaner Tool to remove all Creative Cloud applications, followed by a reinstallation of all CC programs, fixed the problem - for anyone in the future with a similar issue, this is a relatively quick and painless process, which at the very least eliminates several possibilities for the cause of the malfunction.

    June 25, 2021

    Will this save my projects?

    caroline_edits
    Community Manager
    Community Manager
    March 1, 2019

    Hi Relative_Paucity!

    When Premiere misbehaves, trash your preferences!

    FAQ: How to reset (trash) preferences in Premiere Pro?

    Hope that helps, report back if it doesn't and we'll try something else!

    Caroline

    Inspiring
    March 2, 2019

    Unfortunately, no, that did not fix the problem.

    Legend
    March 2, 2019

    Couple things you can take a look at:

    Steps 3D and 4D below.

    Unofficial Premiere Pro Troubleshooting Guide