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TaekTech
Participant
July 29, 2017
Question

Screen resolution problem; Free Trial

  • July 29, 2017
  • 1 reply
  • 575 views

Hi, I just started a free trial of Adobe Premiere Pro CC 2017.1. However, when I try to open it, the start menu (the one that has a skip button) is fine, but then when I skip to the real thing, it starts scanning audio drivers. Then, when the scanning is at 0%, a popup happens that says "Your screen resolution is below the minimum required 1024 x 768. Please increase your screen resolution or adjust the DPI scaling setting in your Display preference to a smaller size." This error is wrong, because I checked in settings and my screen resolution is 1366 x 768. I have an Acer Aspire ES1-533. Can somebody please help?

    

     Thanks in advance,

          Taek Tech

    This topic has been closed for replies.

    1 reply

    TaekTech
    TaekTechAuthor
    Participant
    July 29, 2017

    Also, the original RAM chip of the computer was 4 gigabytes of DDR3 RAM, but I swapped it out for an 8 gigabyte DDR3 RAM.

    Ann Bens
    Community Expert
    Community Expert
    July 29, 2017

    Minimum screen resolution for CC 2017 is 1280x800.

    https://helpx.adobe.com/premiere-pro/system-requirements.html

    You are 32 pixels short in order for Premiere to work properly.

    TaekTech
    TaekTechAuthor
    Participant
    July 29, 2017

    nooooo whyyy

    I really wanted to use premiere