Video of issue: P1050628 - YouTubeDescription of issue: When selecting clips, it takes over 3 seconds to register.When did this issue begin to occur: Today.Steps I tried:Restarting Premiere ProRestarting my system.Starting Premiere Pro in administrator mode.My hardware: CPU: i7 6900K @ 3.2GHzGPU1: GTX 1080 FTWGPU2: GTX 1080 FTWRAM: 128GBOS: Windows 10 Pro 64-bitOther:Media Cache Files & Database Drive: SSDInstallation Directory: M2 SSD.RAW File Size Within Project: 5.6GBVersion of Premiere Pro: V12.1.1 (Build 10)

S

Smith_Brandon

Inspiring

Answered

Selecting Clips Takes 3+ Seconds.

Forum|Forum|7 years ago
June 19, 2018
2 replies
502 views

Video of issue: P1050628 - YouTube

Description of issue: When selecting clips, it takes over 3 seconds to register.

When did this issue begin to occur: Today.

Steps I tried:

Restarting Premiere Pro
Restarting my system.
Starting Premiere Pro in administrator mode.

My hardware:

CPU: i7 6900K @ 3.2GHz
GPU1: GTX 1080 FTW
GPU2: GTX 1080 FTW
RAM: 128GB
OS: Windows 10 Pro 64-bit

Other:

Media Cache Files & Database Drive: SSD
Installation Directory: M2 SSD.
RAW File Size Within Project: 5.6GB
Version of Premiere Pro: V12.1.1 (Build 10)

This topic has been closed for replies.

Correct answer Smith_Brandon

You may need to request an editing specific work station. I have seen third-party security software interfere with the proper operation of Adobe software. I still recommend you work towards a Windows Defender only system.

"Essential Graphics" might be the culprit here:

Switching tabs to essential sound showed a noticeable improvement to clip selection time. However, the security program settings are very strict here, but I've noticed this slowdown occur around the time they added it to every workstation. Thanks all.

Vidya Sagar

Participating Frequently

Hi Smith.Brandon,

Sorry for the trouble. After trying the steps recommended by Jim Simon, just for a test, install a previous version of Premiere Pro & check the issue.

Here are the steps: Install previous version of your Creative Cloud app

Thanks,

Vidya

S

Smith_BrandonAuthor

Inspiring

To Jim Simon:

1. Remove Security Software: My corporation runs "Cb Defense Sensor WSC Service," and that cannot be disabled.

2. "My Documents," Location: It is in the default directory.

3. Test Other Media: The delay occurs even with pictures within the timeline.

4. Create New Sequence: The delay even occurs while waiting for the "New Sequence" window to appear. New Sequence with only an image in the timeline experiences the same delay.

5. Reset Premiere Pro Plugins/Settings: Did this, no difference.

To Vidya Sagar:

1. Reverted back to version 12.1.0 (Build 186), no difference. While awaiting additional potential replies, I will revert yet again to an earlier version.

E

excited_Genie16B8

Legend

You may need to request an editing specific work station. I have seen third-party security software interfere with the proper operation of Adobe software. I still recommend you work towards a Windows Defender only system.