Skip to main content
bluesteam
bluesteam
Known Participant
September 3, 2018
Answered

selecting the h.264 format crashed Premiere when exporting

  • September 3, 2018
  • 12 replies
  • 21493 views

Hi All,

I am new to Premiere but I am not a layman when it comes to IT.  This has had me scratching my head for 2 days now.  I have searched on the forums and the interwebs for a solution to this problem and found that others had this same problem but none of their solutions helped me.

My Specs

Adobe Version: CC (Latest)

OS: Windows 10

Gfx Card: Nvidia GeForce 980Ti

Memory : 24GB

CPU: Intel I7 3770K

HDD: Solid State

I have tried the following:

  • Checked the Crash log but it's greek to me as I am not familiar with Premier Pro.
  • Tried selecting "Mercury Playback Engine Software Only" but crash still occurs
  • Tested all other formats and they work fine.  Even the H.264 Blu-Ray works but not H.264
  • Tested with a blank project thinking it might be something in the project itself...same thing.  still crashes
  • COMPLETE reinstall of latest Video card Drivers after removing the current drivers using driver sweeper.
  • Ran a scannow /sfc to check for corrupt system files.  No problems found
  • Ran DISM.exe /Online /Cleanup-image /Restorehealth to check for corrupt files - No problems found
  • Removed all and any other video editing softwares
  • Removed all other codec packs that I had installed
  • Multiple reboots in-between all this
  • Ensured that there were no outstanding Windows Updates
  • Checked the BIOS firmware for my mobo and my Gfx card.  all up to date.

I'm at a loss.....

PlEaSe can someone assist?  I cannot export my video using H.264

Thanks in advance.

      This topic has been closed for replies.
      Correct answer R Neil Haugen

      I got the solve.... go to adobe creative cloud  and try an older version... It worked for me

       


      NO ... simply go to the Prefeences/Media dialog, and disable "Enable hardware accelerated encoding and decoding ... " ... then your H.264 export should be fine.

       

      There's quite a few current threads on this, rather than going back a couple years where the users had completly different problems.


      Neil

      12 replies

      J
      jisr22747043n6l5
      Participant
      January 20, 2022

      hi @bluesteam 
      did you solved this problem cause i have the same problem and i cannot solve it when i choose h264 the premiere is automatically close

      R Neil Haugen
      R Neil Haugen
      Legend
      January 20, 2022

      What do you have for settings for H.264/5 encoding in Premiere's preferences?

       

      What CPU do you have?

       

      Neil

      Everyone's mileage always varies ...
      J
      johnny_luis
      Participant
      October 13, 2020

      I had a similar problem where whenever I tryed to export a video the app would freeze or the computer would shut down due to a kernel panic error. I tried literally everything that I found on the forums and nothing worked, the only thing that worked for me was starting the computer on safe mode and exporting it like that... took me three days to do this and cost me yeaaars of patience 

      C
      China_Boy
      Participant
      July 1, 2020

      I had the same issue before, and in the end the solution was disabling one of my graphics cards. (Although I don't know why that works. And no matter whether I chose Mecury Playback Software Only or OpenCL, it would still crash except disabling one of the graphics cards.

      L
      Lx CresTo
      Participant
      June 3, 2020

      After hours of research, two of my experiments worked for me.

      Method 1:

      Turn off hardware accelerated decoding in Premiere Pro's Preferences under Media section.

      https://www.youtube.com/watch?v=QOUX_AkTIxI (For Reference)

      Method 2:

      Disabling Dedicated Graphics Driver.(Mine is Nvidia)

      Go to device manager in control panel and under display adapters, disable the graphics driver.
      Let me know, if it works.
        V
        viníciusn446558
        Participant
        June 4, 2020

        Just tried method 1, worked like a charm, thank you very very much

        G
        GuyUK
        Inspiring
        July 31, 2019

        I have this problem too

          J
          Jure A
          Participant
          April 10, 2020

          I changed Sequence Settings from RED (IDK where that came from) to Custom. Then I went into export manager and I was able to change it from avi to h.264 without crashing it

          L
          Locomotive333
          Participant
          July 30, 2019

          I had something similar, maybe not the same hardware specs, but it had conflicts with the dual graphics as described here:

          Media Encoder crash after selecting H.264

            M
            MrMcCamish
            Participant
            May 31, 2019

            Also having the exact same problem. I can't believe I'm paying as much as I am for a product that doesn't do exactly what I got it for!

              L
              Lx CresTo
              Participant
              June 3, 2020

              After hours of research, two of my experiments worked for me.

              Method 1:

              Turn off hardware accelerated decoding in Premiere Pro's Preferences under Media section.

              https://www.youtube.com/watch?v=QOUX_AkTIxI (For Reference)

              Method 2:

              Disabling Dedicated Graphics Driver.(Mine is Nvidia)

              Go to device manager in control panel and under display adapters, disable the graphics driver.
              Let me know, if it works.
                T
                topcat4218
                Participant
                January 3, 2019

                I have the same problem but dammed if if going through all that, must be another bug, come on Adobe, get on it and find us a solution.

                I will use another format until there is fix.

                  M
                  McGaughey
                  Participant
                  December 21, 2018

                  This is the exact problem I've been experiencing.  My computer knowledge is certainly less than yours so I haven't found a fix yet.  Sorry to ask you to reiterate bluesteam but are you saying the problem is with Premiere program files not working properly/not interacting with the windows user profile correctly? Or is it just the profile folder in Documents>Adobe>Premiere Pro>(Version Number)? Do you think installing Premiere on a different drive or keeping my project files on a different drive could work? 

                    M
                    michaeld84753444
                    Participant
                    October 12, 2018

                    Hello. I am having the same problem.  I have reinstalled Premiere and Media Encoder and have the same problem. My only solution at this point is to export videos to h.264 or h.264 Blu Ray , import into another product like Filmora, and export to h.264.   

                    Or use my other laptop instead,

                    This is ridiculous when you consider Im paying for a professional product.

                    I'd be keen to hear what your outcome was ?

                      bluesteam
                      bluesteamAuthor
                      Known Participant
                      October 12, 2018

                      The problem was my project file in the profile folder.  something in there was causing the crash so I created a new project and it went away.

                        M
                        michaeld84753444
                        Participant
                        October 12, 2018

                        Thanks Bluesteam. Unfortunately that was one of the first solutions I tried and it didn't work.  My solution now is to use H.265 instead , which thankfully is supported by Facebook and YouTube.

                        And if it comes down to it, workaround by exporting it to h.265 then use another program to export that file to H.264

                        Show more replies
                        Terms & ConditionsAccessibility statement
                        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices