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Participant
May 6, 2017
Question

Serial Number Has Been Revoked?

  • May 6, 2017
  • 2 replies
  • 382 views

I am on a month-to-month plan for Adobe Premier.

Received a message when opening Premiere: "The Serial Number You Entered Has Been Revoked. This Product Cannot Be Licensed"

Its asking me for a new serial number.

In my Creative Cloud App, the status for Premier is "Trial Expired", but I've been using a licensed copy since the beginning of March. .

A payment just went on my Credit Card April 23rd.

How do I go about getting a new serial number?

Or get my account updated as paid in full, whatever.

I've got work to do with this product that I've paid for.

    This topic has been closed for replies.

    2 replies

    Legend
    May 6, 2017

    The Creative Cloud subscription model doesn't use serial numbers.

    Try signing out of and then back into your account from the CC Desktop app.

    Ann Bens
    Community Expert
    Community Expert
    May 6, 2017