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Participating Frequently
May 20, 2020
Question

Serious error message and shutdown when trying to open Premiere Pro project file

  • May 20, 2020
  • 2 replies
  • 603 views

I was working on a project evening of May 18th. Did an export and then shutdown for the night. When I tried to open the project file the next morning, serious error message and PP auto shutdown. Tried recent autosave files and they crash as well. Tried restarting Macbook Pro (most recent version), reinstalled PP 14.2. Sent project file to editor who has mirrored files. Crashes for him too. Any ideas?

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2 replies

Participating Frequently
May 20, 2020

I went back a version to 14.1 (reinstall), and everything works. So... maybe I'll wait until next update?

Kevin J. Monahan Jr.
Legend
May 20, 2020

Finn,

Try creating a new 14.2 project. Import the 14.1 into it. If that doesn't work, give us full specs and we'll try to help.

 

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Ann Bens
Community Expert
Community Expert
May 20, 2020

Find a saved/backup project from before updating to 14.2 and delete media cache.

FAQ: Deleting Media Cache files