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E
escrge1843
Participant
June 19, 2019
Question

Setting Video Playback Device Is Buggy (Windows 10)

  • June 19, 2019
  • 4 replies
  • 1840 views

I have a 3-monitor setup on a GTX1070. I want my playback on Monitor 2. I select Monitor 2. But the selection never sticks. It moves to Monitor 3, sometimes to Monitor 1. But in any case, it usually doesn't even play on any of those monitors. BUT SOMETIMES it does. It's kind of hit-and-miss. When it takes, I'm good until some event (like today) when I had to uninstall/reinstall the software. Then I have to go through the whole hit-and-miss process over again until it sticks.

Does anyone else have this problem?

This topic has been closed for replies.

4 replies

R Neil Haugen
R Neil Haugen
Legend
May 13, 2020

KazuT,

 

I run three monitors here myself ... main OS monitor is 2560x1080, then a 'secondary' 1920x1080 monitor, and the third I use for Transmit Out is a 3840x2160.

 

Windows is set to "extend" across the displays, I keep Premiere program window on the OS monitor so it's happy, and I don't "span" things across displays.

 

What is your specific setup, and which number-dot-number version of Premiere are you using?

 

Neil

Everyone's mileage always varies ...
KazuT_Y
KazuT_Y
Inspiring
May 13, 2020

I'm having this same issue. Aside from getting a dedicated I/O device, are there any solutions to make it less hit and miss?

E
excited_Genie16B8
Legend
August 11, 2019

Don't use the GPU for this.  Hook up the second monitor to a dedicated I/O device, like the following.

DeckLink | Blackmagic Design

AJA Desktop I/O Tools: Work with the Products You Use Everyday

A
Anonymous
June 19, 2019

I have this same issue, I just spoke with a couple people at Adobe, they said this should be partially fixed in 13.1.3 and fully fixed in 14.0. I will update with known issue numbers once I get them.

Edit: They did mention that you might be able to work around the issue by setting your Mercury Playback device as monitor 1 in the Windows settings. Not ideal.

    E
    escrge1843Author
    Participant
    June 19, 2019

    Thanks! Where do I find that Windows setting?

    A
    Anonymous
    June 19, 2019

    In your Display Settings, select the monitor you want Mercury Playback to appear on, and then check "Make this my main display". You may also want to go into the Taskbar Settings and check "Show taskbar on all displays".

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