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DaronWP
Inspiring
May 6, 2022
Answered

Shared Libraries access not functioning across team

  • May 6, 2022
  • 1 reply
  • 1065 views

Our team is now on day 7 of working with Adobe support on this issue and it still hasn't been resolved. So I'm turning to the forums to see if anyone here has any insight. 

 

I've created a new library of mogrts (created in AE). I created it under the "Everyone" setting, meaning everyone has access to it when they click the Browse All option. I can share it with individual team members using the "Invite people" option. Team members are able to see and accept the invitation. The library shows up in their web browser when they visit assets.adobe.com. The library does not show up in their creative cloud desktop app. It does not show up in the Libraries window in Premiere and After Effects. They are not able to see them in the libraries dropdown menu in the Premiere Essential Graphics panel. 

 

What are we missing here? Any insight is helpful as the Adobe customer care reps we've talked to are completely stumped. While I'm posting this in the Premiere Pro forum, shared libraries doesn't work in any application.

 

Thanks!

This topic has been closed for replies.
Correct answer DaronWP

We actually think the problem might be VPN interference. When our users disconnected from our VPN they were able to sync the libraries. I think what tripped us up with this is that there was no error message in Creative Cloud that the files weren't syncing properly - everyone's sync said files were up to date. So I'm posting the answer here in case anyone else comes across this issue and was as stumped as we were.

 

Unfortunately some of our users aren't able to disconnect from the VPN so we're still facing library sync issues. Wish us luck.

1 reply

D
DaronWPAuthorCorrect answer
Inspiring
May 9, 2022

We actually think the problem might be VPN interference. When our users disconnected from our VPN they were able to sync the libraries. I think what tripped us up with this is that there was no error message in Creative Cloud that the files weren't syncing properly - everyone's sync said files were up to date. So I'm posting the answer here in case anyone else comes across this issue and was as stumped as we were.

 

Unfortunately some of our users aren't able to disconnect from the VPN so we're still facing library sync issues. Wish us luck.

R Neil Haugen
R Neil Haugen
Legend
May 9, 2022

Yea, VPNs can be an issue for this sort of working. Across a number of apps, is my understanding.

 

A potential workaround is notifying all users when new graphics are added to the shared Library. If they don't see them in Premiere, they can go to their CC Desktop app, and sync the Cloud files with a Local folder on their machine.

 

And use the "manage Local Folder" options in the EGP to make sure they show that folder to browse in the EGP.

 

Neil

Everyone's mileage always varies ...
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DaronWPAuthor
Inspiring
May 9, 2022

Thanks Neil - We're hoping to minimize the amount of work that our users have to do on their end since many of them aren't very technically saavy and we'd likely have to handhold all 60+ of them through a workflow like this. Very much less than ideal unfortunately... we're hoping that it's just a permissions issue or something on IT's end.

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