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Known Participant
February 2, 2013
Question

Slow/choppy playback - cache buffering issue

  • February 2, 2013
  • 6 replies
  • 28440 views

On playback, PP6 randomly slows down and plays back choppy on visually complex shots.  It takes repeated stops and starts to clear it out.  I have troubleshot the life out of this, read every relevant thread, and tried everything imaginable to fix it.  Windows 7 pro is fully optimized.  There are no software conflicts (installed a drive with only windows and CS6)  I’ve got plenty of horsepower - 3930K in an asusp9x79pro, gtx 670 w/4mb, 32mb ram, OC to 4.5.  Eric Bowen at ADK has personally tuned the system and done a manual overclock. Memtest confirms the ram is fine. There are no hardware issues. Dropped frame indicator stays green, no dropped frames.  Switching from hardware to software mercury playback does nothing.  Rendering has no effect, nor do any playback settings. It happens with AVCHD and h.264 mp4’s as well, on short clips, not just long ones. It does not happen outside of ppro. Since I have eliminated hardware and software issues, all this leaves is Premiere.

As Eric explains it, it is a cache buffering issue, related to how the nvidia card and ppro interact, and he sees it frequently enough.  I can't do his explanation justice, but he has offered to jump in and provide more detail if need be.

Whatever it is, it’s ridiculous.   It is totally unacceptable to play down a sequence and have it intermittently slow down  on a system with this much power that has been properly set up by a pro.  It’s a shame, because it’s the only thing from keeping ppro/cs6 from being the best platform I’ve edited on in my 12 years as an editor.

I’ve filed a bug report, but gotten no response.  If others are seeing it, and can file a bug report, maybe it will be publicly acknowledged and resolved.

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

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    6 replies

    Manisoft
    Known Participant
    December 1, 2016

    hello

    i test this problem on cs6,cc2014,cc2017, but problem not sovled.

    i create about 10 cuts, and when play timeline when want jump to other cut , display hang and after 2 second pass , show that.

    this is very bad.

    If we do only what we know, we will never progress
    Participant
    April 29, 2014

    From reading this post, it seems like no one has found a definitive answer. I am not sure if I have either but I may have found a work around.

    I have had clips work fine in Source (aka Preview) window , but once put on timeline Audio plays fine in RT (real time) but video lags. I’ve seen this with MP4s (H264), WMVs, and currently why I’m posting in DVCPROHD.

    Possible work around

    I just took a shot in the dark and made a new sequence, not a preset like I normally do, but by dragging the or a original clip to the “New Item” button. Then in that sequence deleted the clip and copy paste the lag timeline clips into the new sequence. And it works just fine now! 

    Not sure if that helps anyone, but it worked for me. I’m going to keep editing now. Good Luck!

    COMP SPECS:

    HP Z800 12Core Processor

    16GB RAM

    Win7-64bit

    X2 NVIDA Quadro FX3800

    Pr CS6

    AJA KLHi-Box

    Editing off of EditShare Networked Server

    KIPzookin
    Participant
    January 21, 2015

    I tried this as well and it seem to work well for now.  Would be great if Adobe took a look at the lag as it is difficult to edit/sync audio/video when you're not sure what the video is up to.

    Thanks to everyone participating in the feed and for the tips and suggestions.

    Participating Frequently
    July 16, 2013

    I just fixed this issue by reducing the paused resolution to 1/4th or 1/2. This problem happens a lot when the paused resolution is set to Full.

    Scott

    Participant
    May 18, 2013

    Hi,

    I  think I have similair problem. First of all my current specs is:

    Asus Sabertooth z77 mainboard with intel i7 2700K processor

    32 gb (8*4) ram

    120 gb ssd sata3 drive for OS and CS6

    500 gb sata3 7200rpm hd for cache files

    1 tb sata3 7200rpm hd for source video and audio

    and finally Nvidia GeForce GTX 660 Ti with 2gb of memory

    Blackmagic shuttle io card etc

    This system were combined specially for my endless highend compositing needs and it works like a charm with all applications other than Premiere Pro.

    Yesterday I barley finished editing a short (approx 2 minutes) 1080p project that shot with Canon 5D MKII. Without using mercury playback engine application

    works fine but once I activate it all playback became really slow and laggy and sometime it freeze if I move playhead quickly.

    I only use one video and one audio track in timeline so we can say this editing scenario is a fundamental for production grade NLE application.

    My graphic processor has a lot of cuda power but Adobe doesn't support it natively so I have to edit  the famous text file.

    On CS5 and CS5.5 I done lots of 1080p project with my old gtx 480 card and I never encountered any similair problem.

    I hope my favorite and trusted software company Adobe will find the problem and will fix it soon...

    Thanks

    M.Maya

    Participant
    May 19, 2013

    Milo Maya, the problem you describe seems to be very similar to an issue I recently encountered. Although we have different graphics cards, the cause could be the driver...  http://forums.adobe.com/thread/1202944

    Participant
    May 19, 2013

    Nope, I always update my drivers periodically...

    Participant
    March 27, 2013

    Anybody find any answers? I'm having the same problem... 3930K with 64GB RAM, GeForce GTX 460... video is choppy and slow even when the preview files are rendered to an SSD. This sucks!

    Stu_SAuthor
    Known Participant
    March 27, 2013

    It would certainly be appreciated if Adobe acknowledged the issue and said they were working on it.  In the meantime, a bug report is your only option.

    Participant
    February 15, 2013

    I get exactly the same problem. Upgraded from  Premier Pro  5.5 - which incidentally always gave very smooth playback on the same hardware,  Windows 7 Pro - on an i7 12G Ram GTX470 GFX Striped Media Drive. And  now with CS6 I get intermittent choppy playback, which looks like an occasional dropped frame, with all media types SD and HD but worst with H264 or AVCHD. I also have the dropped frames indicator staying green at all times, the same as you. As a side issue it means that I can't print any SD back to tape as the video stutters etc. It is no good in a professional enviroment with this hesitant video issue. Do you think it is a hardware or a software problem? If anybody has experienced and cured this, please let me know.

    Stu_SAuthor
    Known Participant
    February 15, 2013

    Unless someone can point to something that I, or Eric, who is as experienced an integrator as they get, have missed, then it's a PP 6 issue.  It would be most appreciated if Todd or Kevin could jump in and either offer additional avenues to explore to fix it, or acknowlege that it is an issue that Adobe is working on.