So many issues

I had been thinking of buying a creative cloud subscription for a long time and earlier today I finally caved and started out with a 7-day free trial. I downloaded Premiere Pro, the app I was mostly subscribing for, on my 2020 Macbook Air and everything was going well until I tried to import some videos and they weren't playing back correctly so I signed onto my Windows desktop and attempted to download Premiere on it but once the installer downloaded and I clicked it, nothing happened. After that, I decide to use the Virtual Assistant and try to get some help from an agent but it keeps telling me that I cannot speak to an agent unless I have an active subscription or trial, which I do. Literally on the same screen the chat was on it said "7 days left of trial." What is going on? Nothing is working.