Skip to main content
S
scarscarin
Participant
June 10, 2020
Answered

SOLVED: Keyboard doesn't work in Premiere Pro

  • June 10, 2020
  • 5 replies
  • 21411 views

Hi all!

 

My main computer is under maintenance so I'm using my old notebok and I encountered this issue when editing in Premiere Pro. The keyboard doesn't respond to the program at all (any shortcuts like ctrl-z, C, G, etc...), although, when in combination with the mouse, it does (ALT and CTRL work when I zoom in/out).

When I installed Premiere I had a warning message telling me to update my NVIDIA card driver, I am using a GEFORCE 840M on a WINDOWS 10 64 BIT. I did update it and tried to reset the window layout, it doesn't seem to work.

My keyboard works fine with any other program, I've tried both my laptop keyboard and a USB one and the problem is just the same for both.

 

Any kind user could help me out solving this problem? It's kind of frustrating to work just with the mouse eheh 🙂

 

Best,

Leo

    This topic has been closed for replies.
    Correct answer Kevin35982837gd4g

    thank you so much - this did it for me!!

    5 replies

    T
    Travis233451394dvi
    Participant
    April 26, 2022

    FOR MAC USERS having the same problem...

     

    1. Copy the .kys file by going to Applications/Adobe Premiere Pro 2022 (Or whatever version you are using) ... then select "Adobe Premiere Pro 2022.app" - The Premier Pro application. Right click on the application, Show Package contents, follow this path... Contents/Keyboard Shortcuts/en/Adobe Premiere Pro Defaults.kys - copy this file "Adobe Premiere Pro Defaults.kys"

    2. Pasting the .kys file in Macintosh HD/Users/macbook/Documents/Adobe/Premiere Pro/22.0/Profile-[YOUR PROFILE]/Mac - Paste "Adobe Premiere Pro Defaults.kys"(the 22.0 folder may change depending on the version you are using)

    3. Open Premiere, click Premier Pro drop down menu (top left of the screen) Keyboard Shortcuts (Keyboard shortcuts may be elsewhere depending on your version, get to the keyboard shortcuts menu). Under Keyboard Layout preset there should be two options named "Adobe Premiere Pro Defaults" select the one that isnt currently selected or try both. Click OK.

      If anything doesnt work try rebooting. Mine updated the keyboard the moment I select the new "Adobe Premiere Pro Defaults" option from the Keyboard Shortcut menu.

      Good luck.
      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      April 27, 2022

      Hi Travis,

      Sorry for this problem. Adobe does not condone going into the package and opening it to access the contents. Do so at your own risk. Please file a bug here: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      P
      Peter22654123yrev
      Participant
      January 14, 2022

      Thanks a million. This sulotion worked. 

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        January 14, 2022

        Thanks for reporting back, Peter. This community gives back, even 1.5 years later.

         

        Regards and Happy New Year, Peter.

         

        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          K
          Kenny5CF2
          Participant
          January 15, 2021

          Hi there !

           

          I have the same problem but I use a Azerty Belgium keyboard.
          What can I do for solving this.

          Best regards,

          Kenny

          P
          ppetermann
          Participant
          December 29, 2020

          thanks leo, you are a life saver!

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          June 10, 2020

          Hi Leo,

          Thanks for posting your solution. I'll redo it here so people can see it's been solved.

           

          Leo said:

          EDIT: I solved the problem by:

           

          1. Copying this file: C:\Program Files\Adobe\Adobe Premiere Pro CC 2019\Keyboard Shortcuts\en\Adobe Premiere Pro Defaults.kys
          2. Pasting the file to: C:\Users\user_name\Documents\Adobe\Premiere Pro\13.0\Profile-[YOU PROFILE]\Win\Adobe Premiere Pro Defaults.kys
          3. Reset Premiere by selecting Adobe Premiere Pro Defaults in the Keyboard Shortcuts Settings.

           

          Thanks, Leo.

          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
            D
            defaultuftii7i3tcq9
            Participant
            April 3, 2022

            I was nearing a heartattack but this finally worked after many different attempts. Thanks Leo! 

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices