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Tanya26811133y757
Participant
March 8, 2023
Answered

Some footage on timeline now a black screen

  • March 8, 2023
  • 1 reply
  • 711 views

I've just finished up a 23 minute episode and when I open up the project to export tonight- some footage was black. The files are linked. The visibility is on and I don't know what's happening. I've read it can be a GPU thing so I've tried different settings to no success. A day ago everything worked fine and now some it's just black. Any tips to get the footage working please?

    This topic has been closed for replies.
    Correct answer NP16HM

    Okay, maybe I was a little too hasty in my reply due to ongoing frustration. Please accept my apologies.  I did discovered that this was indeed a system issue with the logitech camera. I unistalled the program it so far things are working well.  Thank you! 

     

    1 reply

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    March 8, 2023

    Hey Tanya,

    Thanks for the note and welcome to Adobe forums. I'm Kevin, one of the community managers here. I hope the community can help you. 

     

    You've explained your problem pretty well, and I've seen this before on my own computer system with certain kinds of footage. That said, it's not easy to solve without more info. It could be multiple issues. Most often, it's related to performance of your hardware and/or difficult media to decode to the screen.

     

    What the community would need to help is finer details about your computer. For example, what is the CPU, GPU, and RAM that are installed? If you have an NVIDIA GPU, include details about the model and driver version. Please also give us details about the CPU: is it an i7, an i9? Can you tell us the generation of the CPU. Is it a 4th, 5th, 7th, or 11th or higher gen CPU?

     

    What footage are you editing with? Is it from a camera, mobile device, a drone? If so, which one. What is the format? Is it H.264, ProRes, etc.

    If you are uncertain about these details, we can help. Let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    NP16HM
    NP16HM
    Participant
    July 14, 2023

    Same thing happening for me, too. Long time editor so I know this is not a computer issue... seriously. System specs are good, footage is good, drivers are updated and this has to be a glitch with Adobe.  Timeline looks good for about 10 minutes and then video goes to black. Please fix this! 

    Thank you

    NP16HM
    NP16HMCorrect answer
    Participant
    July 14, 2023

    Okay, maybe I was a little too hasty in my reply due to ongoing frustration. Please accept my apologies.  I did discovered that this was indeed a system issue with the logitech camera. I unistalled the program it so far things are working well.  Thank you! 

     

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