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yonouko
yonouko
Participant
September 19, 2018
Question

sound goes bad the moment I turn on premiere - mac

  • September 19, 2018
  • 1 reply
  • 334 views

the moment I turn on Premiere the sound gets a bad weird eq change. only turning off premiere and reseting the core audio can fix it.

any idea what can I do to fix it? of course I can't work properly on premiere like that.

This topic has been closed for replies.

1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
September 19, 2018

Try resetting the preferences:

FAQ: How to reset preferences in Premiere Pro?

If that doesn't work, try resetting the Workspaces:

Reset a workspace

Reset the current workspace to return to its original, saved layout of panels.

  1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html

yonouko
yonoukoAuthor
Participant
September 20, 2018

thanks for answering, but it didn't help

M
mullhaupt
Participant
September 20, 2018

I have a similar-ish problem where sound just up and cuts out on me, and the way I "fix" it is to mute an audio track and unmute it. I think something about that action refreshes something in the audio engine and gets the sound working. It's totally weird, but I know this isn't just a fluke because the same problem and "solution" happens on all the computers at my job.

Definitely not a permanent fix (which would probably need to come from Adobe), but it gets me working again, and it might do the same for you.

- Rufus

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