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A
Alfric999
Participant
November 18, 2025
Answered

Sound Gone - Tried all discussions nothing worked

  • November 18, 2025
  • 4 replies
  • 178 views

Editing usuaLLY : must have pressed abutton now it is all gone with no output on the thing on the far right either help?

Correct answer Sumeet Kumar Choubey

Hi there,

Looking at the second screenshot, it seems like the Track Volume for the Mix track is set to -∞, which will essentially mute the output. Please set it to 0 dB & let us know if it restores the audio.

 

Thanks,

Sumeet

4 replies

S
Community Manager
Sumeet Kumar ChoubeyCommunity ManagerCorrect answer
Community Manager
November 20, 2025

Hi there,

Looking at the second screenshot, it seems like the Track Volume for the Mix track is set to -∞, which will essentially mute the output. Please set it to 0 dB & let us know if it restores the audio.

 

Thanks,

Sumeet

    A
    Alfric999Author
    Participant
    November 20, 2025

    Thank you so much your so helpful now I can meet my editing deeadline thanks so much! It worked 

      S
      Community Manager
      Sumeet Kumar ChoubeyCommunity Manager
      Community Manager
      November 21, 2025

      Glad it helped! Feel free to reach out if you have any issues or questions.

       

      Thanks,

      Sumeet

      Ishan Y
      Community Manager
      Ishan YCommunity Manager
      Community Manager
      November 19, 2025

      Hey,

      Sorry for the issue. Please go to Edit > Preferences > Audio Hardware (Premiere Pro > Settings > Audio Hardware) and check that the correct output is selected. Please also share a screenshot of the Audio Hardware window.

       

      Thanks,

      Ishan 

      A
      Alfric999Author
      Participant
      November 19, 2025

      Hi, The correct is selected , and to say again yestereday it just went when all was working fine before. 🙂

      R
      Community Expert
      RobShultzCommunity Expert
      Community Expert
      November 19, 2025

      I agree...I'd look to see if the M or S button were accidentally pressed on the track header

      J
      Community Expert
      John V KnowlesCommunity Expert
      Community Expert
      November 18, 2025

      We need to see a full screenshot that includes the track headers, otherwise we don't know if you accidentally muted or solo'd something.

      And make sure it's just Premiere and not other applications on your computer you don't get sound output from.

      -------------------------------------------------------------------------JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id
      A
      Alfric999Author
      Participant
      November 19, 2025

      Il'l upload it now and it's only Premiere every otehr sound outputting app works just fine 🙂

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