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Participating Frequently
April 24, 2019
Question

Source and Program Monitor Freeze After few minutes

  • April 24, 2019
  • 10 replies
  • 10876 views

Hi guys, I've had a really frustrating experience today and today only with Premiere.

Here's the situation:
If I reinstall Premiere (Any version available in Creativecloud) everything works fine for about 10 minutes. After a few minutes, the program window and the source window will freeze video playback and functionality through the space, but keybinds still work (Aka I can still use J,K,L, to playback stuff), but I can only hear audio and can't see any video playback as it's frozen on a frame.

I've reinstalled multiple times, deleted my adobe documents, tried changing from cuda to opencl to software, tried Adobe cleaner tool, I've tried using different footage, I've tried updating and rollingback drivers on anything I can think that would be related (Nvidia drivers, intel graphics drivers, etc) I've tried everything I can think of and everything I've been able to find by searching around.

I'm running:
i5-840016gb RAM
GTX 1080
256gb SSD for Windows & Premiere & footage

Version 13.1.1 of Premiere currently, but have tried every every version on CC i can download.

I'm stumped and of course this happens at crunch time. New job, first project, nothing working. Sweeeeet haha.

No idea what to do. Let me know what logs and stuff you may need if you have any ideas.

This topic has been closed for replies.

10 replies

Participating Frequently
January 17, 2023
  Has anyone found a solution yet? It's driving me crazy and sometimes kills my will to edit. My problem occurs whenever I push a clip into the source monitor and then into my timeline. I tried every solution mentioned but the problem persists. I am attaching a captured video from the problem happening which I can easily replicate at this point in the simplest of a project.
Everything is up to date, drivers Premiere and my system specs are those shown below.
The files I am editing are proxy files without me having the original files. It's a workflow I have with some clients that can't afford uploading a lot of GBs to send.

CPU: AMD Ryzen 7 3700X
MAINBOARD:  Asus TUF Gaming X570-Plus
SSD - Samsung 970 Evo Plus 500GB (windows)
SSD - Samsung 970 Evo Plus 1TB (projects)
SSD - Kingston 250GB (Premiere Cache files)
RAM: HyperX Fury 32GB DDR4-3200MHz
GPU: Asus GeForce RTX 2060 Super 8GB ROG Strix EVO OC
PSU: Corsair TX-M Series TX750M
SpoildCrowe
Participant
December 16, 2022

FIXED! The answer for me was to open premiere immediately hold down Shift+Alt+Windows to reset preferences and cache plugin. it brought up a prompt asking to reset those 2 things, hit yes. BOOM working again, for now...

CRowe
Christian.Z
Community Expert
Community Expert
March 30, 2022

probably your media files and project files are living on the same drive as OS and Premiere, try moving them to a seperate drive

Participant
October 29, 2021

I recently experienced this same issue - I have tried quite a few possible solutions and believe the GPU correction (step 3 from Real Quiz) did the trick for me. Here is the quick version of what is outlined in that article: 

 

  1. Disable GPU usage during playback.  Navigate to File>Project Settings>General and set the Renderer to Mercury Playback Software Only.

2. Go to Sequence>Sequence Settings and uncheck the Composite in Linear Color checkbox.

3. Disable any additional video output by going to Premiere Pro CC>Preferences>Playback and unchecking the Enable Mercury Transmit option.

 

Best of luck to everyone as they work to get Premiere back up and running!

Participant
October 29, 2021

*correction - meant to reference Step 4*

Carlos_Hidalgo
Participant
March 30, 2022

Thank you so much! It works!

Participant
August 5, 2021

I am having the exact same prolem with the addition that when I close it it takes about 15 mins because it stops responding then finally gives me the option to close program. 

Nicholas J Leach
Known Participant
August 21, 2021

I am stumped myself, my system worked fine yesterday. Monitor keeps freezing every 5 to 10 minutes. 

Participating Frequently
October 13, 2021

Same issue from OP here. I reached out to Ado be customer service and spent a good 90 min and tech was not able to assist. Everything was working fine for the past year or so - no changes on laptop settings and now not ONE file will work. After 2-3 mins frames just star to freeze. Adobe seems functional and short cuts/menus keep working. Sound continues but video freezes. 

After weeks I am about to give up my project and have no idea who else to resort for help.

Please Adobe Techs - Help, please!

Participant
September 14, 2020

Hey bro
Even I was facing the same issues 
Finally what solved my problem was that I imported the file from the original place from where I had previously stored

I orignally had stored the mts file in my D drive from the D drive I copied the file to E drive and was importing the file into premiere from the E drive

I was facing the same issue like you

Tried clearing the cache 

Finally got to know something and now I imported from the D drive and its fine now

Participating Frequently
August 11, 2019

Same issue.  And I'm seeing it happen during thumbnail view and list view; thumbnail views are still fine and responsive even.  It's the program monitor window that dies.
I'm assembling clips together, scrubbing through my source clip, dropping them in the timeline.  Fine.
Double click thumbnails to open a new source clip.  Fine.
I think there was audio during this clip.  Click on the "Drag audio only" button to check the audio waveform.  Fine, BUT!

Now the video portion of the program monitor window is frozen.  No matter what I do where I go I got nothing.  Even exiting the program doesn't work.  I need to "End Task" to close out.

So I try again.  This time avoiding the audio waveform.
All is good but I have another clip I want to check for audio.  But now I have to play it normally and listen for dialogue.
Click on play...
Frozen, nothing works.  Have to End Task to get out of it.

Third time through.  Going though files in list view.  Watching files 1 by 1, pulling clips out as needed.  Try to open the next file.  Suddenly frozen, not working anymore.  If anything the problem happened when I clicked out of Adobe Premiere to scroll up the webpage I have in the browser on my other monitor.  Click back to Adobe to watch the next file.  Frozen.

This problem is making a 6 hour culling section take my entire 4 day weekend.  I'm researching Adobe alternatives now because this is basically un-useable.  Please fix this soon or I'm jumping ship.

PS:  I tried the steps "Real Quiz" mentioned and they didn't work.

R Neil Haugen
Legend
August 11, 2019

Please post your issue on the bug/features UserVoice system. This is a fairly rare issue but hammers anyone who gets it. Any data on media, effects, the computer, and steps you've tried would be good to get to the engineers.

Plus Adobe lives by metrics. Anything filed there makes The List ... so please file this.

I'm on my phone or I'd post the link but it's on the top of the Overview page of the forum.

Neil

Everyone's mileage always varies ...
Participant
June 5, 2019

I just had the exact same experience and after a couple of days of scouring the internet, these forums, and running some experiments myself, I seem to have fixed it.

Here the quick list of what I did.
1. I reset the preferences file and plugin cache by holding shift+command (Mac) while starting Premiere Pro.
2. I had recently installed a couple of novelty fonts for a project that I thought might be corrupt (and was preventing Illustrator from opening the AI file I was working off of) so I deleted them. Illustrator works fine now, but I'm not sure if it had any impact on Premiere Pro.

3. On the Project panel I changed the view from "Thumbnail" to "List."

4.  I followed the GPU settings steps from this article:
https://blog.frame.io/2017/11/13/common-premiere-pro-crashes/

(There are probably some other good steps here, too.)
5. But the thing I did that I believe really fixed my issue was address a couple of .MOV clips I downloaded from Motion Array and was using in my project. I suspected that one or some of them were somehow conflicting with Premiere Pro. The issues you described started happening around the time I added those short clips to my project. So I opened each clip in QuickTime and when QT "converted" the file in order to play it, I saved the converted version of the .MOV file, deleted the old one, and re-linked the clip to the converted version when I opened the project in Premiere Pro again.

I wish I would have done each step individually, testing my project and the freezing software issue after each step, but I didn't have the time or patience so I just performed all 5 steps all at once. But I really believe it was the .MOV files that were hanging me up.

Kevin J. Monahan Jr.
Community Manager
Community Manager
April 24, 2019

Ryan,

What happens with a brand new project? Can you test it out for us?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participating Frequently
April 24, 2019

New project, import footage (Used diff footage), windows frozen, can hear audio. I took a screenshot of it, maybe it'll help.

You can see that the video is timeline is "Playing", audio is being heard, no video, playhead doesnt move in any window unless i click to a new spot.

Participating Frequently
April 24, 2019

Further information:

Pressing K will play audio from either the source or the program but video is frozen, as well as the playhead in the timeline and source or program is also frozen. Audio still plays from both.

Just uninstalled EVERYTHING adobe from my PC and restarted pc, manually deleted the rest, restarted again, installed CC and Premiere. Same issue but didn't even give me 10mins of working properly.