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Nevena23506157q4jq
Participant
March 9, 2022
Question

Source monitor and program monitor frozen

  • March 9, 2022
  • 2 replies
  • 861 views

Hi guys! 
I have this problem for some time. Whenever I  open video on my source monitor, both my source and program monitor freezes (I can only hear sound).  Basically I cant use source monitor, because I'll need to restart program every time I use it. 
I updated my graphic drivers, premiere pro is updated, windows is updated..
I have Nvidia RTX 3070ti, intel I7 10700k, 2x 16gb hyper x fury 3200mhz. 

This topic has been closed for replies.

2 replies

Jeff Bellune
Jeff Bellune
Legend
March 9, 2022

Make sure you have the latest Studio drivers (not the gaming drivers) from Nvidia's web site (not from Windows Update).

Perform a clean install of the drivers for best results.

    Richard van den Boogaard
    Community Expert
    Richard van den BoogaardCommunity Expert
    Community Expert
    March 10, 2022

    Is Jeff's suggestion a helpful solution?

     

    Please let us know.

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      March 9, 2022

      Hi there!

      Sorry to hear that. What type of media files are you editing (codec/ format, frame rate, frame size)? Have you tried resetting preferences or deleting cache files?

       

       

      Let us know.

      Thanks,

      Kartika

      N
      Nevena23506157q4jqAuthor
      Participant
      March 10, 2022
      Hi!
      I did reset preferences and deleted cache files.
      It's H.264 mostly and it doesn't matter which frame rate or which
      resolution, it doesn't work on any..
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