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Participant
April 6, 2020
Question

Spinning wheel of death on launch page

  • April 6, 2020
  • 2 replies
  • 518 views

Hey there, I've just updated Premiere to the lastest version 10.0.4 and on launching it gets stuck on the launch page. I've un then re-installed Premiere but it's still doing the same thing. Screenshot for reference. 

 

Anybody else had this problem? I don't know how to fix it!

Cheers

This topic has been closed for replies.

2 replies

Adobe Employee
April 23, 2020

Hi there,

 

Were you able to get the issue sorted? If you are still experiencing this issue, try opening an existing project and check if Premiere Pro is launching properly. Let us know, we're here to help.

 

Thanks,

Sumeet

Kartika Rawat
Community Manager
Community Manager
April 8, 2020

Hi wynnerwilliams!

Sorry to see you're unable to launch Premiere Pro.

Are you on Mac or Windows?

Could you check for the permission for Adobe folders? I think that maybe causing this issue? Here's how: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

Let us know if it brings any change.

Thank you,

Kartika