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Raymond5E09
Participating Frequently
July 28, 2021
Answered

Still Existing Bug within 15.4.0 that makes my footage utterly useless

  • July 28, 2021
  • 7 replies
  • 1906 views

Making another post to hopefully bump this issue. On both an m1 Mac Mini and Macbook pro there is an awful frame glitching effect with any XAVC footage in 10 bit from the a7siii, fx6, and fx3. 

 

It's entirely unpredictable and is an absolute pain to deal with as I can't find a single way to mitigate the issue at all. It makes an entire project useless to export and has me using davinci resolve instead, which I am not a huge fan of doing since most of our work is adobe library critical. 

 

 

This topic has been closed for replies.
Correct answer Sumeet_Kumar_Choubey

Thanks for the media files. We're currently investigating the issue. In the meantime, you may try transcoding the media files using any external transcoder like Handbrake & check if the transcoded files are working properly in Premiere.

 

Thanks,

Sumeet

7 replies

M
mayjain7130546
Participating Frequently
August 20, 2021

Hi Raymond5E09, defaultakz50qw76bal, @a250Rlover @jakel12224547  @APFilms  @anonyme5C3C ,

 

Sorry again for this issue. We have enabled Hardware Acceleration decode of HEVC/H264 4:2:2 10 bit on Mac ARM systems in the latest Premiere Pro Beta builds. We expect the issue to get fix in the latest beta build(starting from build 58). 

Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

You can have a look at the announcement here: 
https://community.adobe.com/t5/premiere-pro-beta/discuss-hardware-acceleration-decode-for-4-2-2-10-bit-h264-hevc-now-available-on-mac-arm-beta/m-p/12323477

 

Please let us know how it goes for you. Rest assured that we are actively monitoring this issue.

 

Thanks,
Mayjain

A
anonyme5C3C
Participant
August 16, 2021

I have same issues, but for now,i edited on ppro 'm1 version' for smooth playback even with a glicth.. after i finish the edit,i'm goin to render on 'intel version' , it will clear the glicth on final result ..

    A
    APFilms
    Participant
    August 9, 2021

    Hi there. I have the same problem. Multiple glitches on footage from Sony A7Siii and Sony FX6. Footage 4K, 60fps. MacBook Pro (13-inch, M1, 2020)

    It happens in preview window also on rendered footage. I tried different export formats like Quicktime, h264..., software only... Nothing really helped. 

     

      S
      Adobe Employee
      Sumeet_Kumar_Choubey
      Adobe Employee
      August 13, 2021

      Hi APFilms,

       

      Sorry about this. We're currently investigating this issue and will try our best to get this sorted as soon as possible. In the meantime, you may try transcoding the media files using any external transcoder like HandBrake & then import the transcoded files in Premiere Pro. Alternatively, you may also run the app in Rosetta mode and check if it's working properly. Hope it helps.

       

      Thanks,

      Sumeet

      J
      jakel12224547
      Participant
      August 2, 2021

      I am also having major issues with this across the entirety of my sequence. It seems like the glitches appear at the same points of each clip but sometimes when scrubbing they dont appear or appear differently. 

      J
      jakel12224547
      Participant
      August 2, 2021

      I've collected 3 raw clips that have shown issues in the timeline to aid in fixing this bug. That folder can be found HERE.

        M
        mayjain7130546
        Participating Frequently
        July 30, 2021

        Hi Raymond5E09, defaultakz50qw76bal,

         

        Sorry for this issue. We are investigating it and will surely try to fix it. 

        Meanwhile, can you please share some of the problematic footage you are using like XAVC footage in 10 bit from the a7siii, fx6, and fx3 cameras as you mentioned? 
        This will ensure this bug is throughly tested/verified from all possible media which our users might be using in PPro.  

         

        Rest assured that we are looking at it.  

         

        Thanks,
        Mayjain

        R
        Raymond5E09Author
        Participating Frequently
        August 2, 2021

        I sent this via email but hopefully this delivers properly! Also, I have noticed that the issue exists across the update and not just M1 Devices on our end! Both devices on the new update showed issues on Mac OS. I have not tried updating my PC yet. 

         

        Folder of Footage with Issues.  

        S
        Adobe Employee
        Sumeet_Kumar_ChoubeyCorrect answer
        Adobe Employee
        August 6, 2021

        Thanks for the media files. We're currently investigating the issue. In the meantime, you may try transcoding the media files using any external transcoder like Handbrake & check if the transcoded files are working properly in Premiere.

         

        Thanks,

        Sumeet

        D
        defaultakz50qw76bal
        Participant
        July 29, 2021

        I am having the exact same problem! Hope that it can get fixed soon.

          R
          Raymond5E09Author
          Participating Frequently
          July 28, 2021

          here is an example of what i'm dealing with. 

          Kevin J. Monahan Jr.
          Kevin J. Monahan Jr.
          Legend
          July 29, 2021

          Hi Raymond,

          I have seen this is issue in a few cases. Really sorry. I let engineering know. I hope we can get a fix in for you.

           

          Thanks,
          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
            R
            Raymond5E09Author
            Participating Frequently
            July 29, 2021
            That would be greatly appreciated. It’s been a major hang up, the premiere pro M1 experience is an absolute joy, when this isn’t an issue. I’m excited to keep using it once it’s fixed!
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