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gabriel_3523
Participant
June 15, 2025
Answered

Stops working after several minutes, thumbnails remain grey and exiting makes it not respond

  • June 15, 2025
  • 1 reply
  • 420 views

My long list of problems (this all happens after several minutes of working):

- Videos in the media panel no longer gain a thumbnail and remain grey

- The program won't play and is stuck on whatever frame it stopped working on

-  If I click on a video in my timeline, the thumbnail dissappears

- The yellow line at the top of the timeline no longer works

- If I exit the program, half the time it will say 'not responding'. I close it again and it says 'wait' or 'exit program'. I select the latter, and then when it says something like 'backing up and reporting to microsoft', I just select cancel and it closes because I have left it for an hour and nothing happened.

 

Things I've done:

- Cleared cache

- Uninstall and reinstall

- Turn of GPU UI rendering

- Change audio output in audio hardware

- Restarted my laptop 5 times

 

Notes: I am using Premiere Pro 25 and am on a Probook Laptop with 65 free gigabytes.

 

Please help!

Correct answer Sami Succar

There’s a good chance this could be thermal throttling.

 

Your laptop’s decent for general stuff, but no dedicated GPU, and a compact chassis, so it might not handle sustained Premiere loads too well. These machines can heat up fast, and when they do, they start slowing everything down to stay cool. That could explain why things work fine for a few minutes.

 

Try checking temps with something like HWMonitor or CoreTemp while you work.

Also maybe try:

Setting Premiere’s renderer to Software Only (Project Settings)

Turning off hardware accelerated decoding (Preferences > Media)

Working with proxies if your footage is heavy

Using a cooling pad if you have one

 

Might not be the full fix, but just a few more steps in troubleshooting your issue.

1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 15, 2025
quote

65 free gigabytes.

 

By @gabriel_3523

 

That may not be the primary issue, but it could be a contributing factor.

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

G
gabriel_3523Author
Participant
June 15, 2025

I'm hope this helps, I'm not sure if this is what you need though:

 

Here are my drives (I used powershell to get this):

 

I also have an AMD Radeon(TM) Graphics and Vivi Display Adapter.

S
Sami SuccarCorrect answer
Inspiring
June 15, 2025

There’s a good chance this could be thermal throttling.

 

Your laptop’s decent for general stuff, but no dedicated GPU, and a compact chassis, so it might not handle sustained Premiere loads too well. These machines can heat up fast, and when they do, they start slowing everything down to stay cool. That could explain why things work fine for a few minutes.

 

Try checking temps with something like HWMonitor or CoreTemp while you work.

Also maybe try:

Setting Premiere’s renderer to Software Only (Project Settings)

Turning off hardware accelerated decoding (Preferences > Media)

Working with proxies if your footage is heavy

Using a cooling pad if you have one

 

Might not be the full fix, but just a few more steps in troubleshooting your issue.

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