Hi everyone,I'm having trouble getting a smooth export on my new laptop, which has high-end specs:RTX 4080, fast NVMe SSD, and a powerful CPU. The source footage is 4K, and I've applied some Lumetri color correction and opacity effects, along with an MP3 audio track.The Problem:The exported video stutters, with images freezing—almost like a slideshow—while the audio seems fine. This issue persists across various export formats and settings.In premiere the sequence plays smoothly.What I’ve Tried So Far:Exported to H.264 at different bitrates (down to 720p) and also tried AVI uncompressed and MOV.Played back the exported video in VLC, Windows Media Player, and transcoded it using HandBrake.Tried software encoding only, and disabled hardware acceleration in Premiere's preferences.Updated to the latest NVIDIA Studio driver.Exported only a small part of the video, without audio or effects (issue still persists).Despite all of this, the problem remains. Does anyone have any other suggestions or has experienced something similar?Thanks in advance for any help you can offer!

Participating Frequently

Question

Stuttering image after export. tried it all

Forum|Forum|1 year ago
October 2, 2024
2 replies
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Hi everyone,

I'm having trouble getting a smooth export on my new laptop, which has high-end specs:
RTX 4080, fast NVMe SSD, and a powerful CPU. The source footage is 4K, and I've applied some Lumetri color correction and opacity effects, along with an MP3 audio track.

The Problem:

The exported video stutters, with images freezing—almost like a slideshow—while the audio seems fine. This issue persists across various export formats and settings.

In premiere the sequence plays smoothly.

What I’ve Tried So Far:

Exported to H.264 at different bitrates (down to 720p) and also tried AVI uncompressed and MOV.
Played back the exported video in VLC, Windows Media Player, and transcoded it using HandBrake.
Tried software encoding only, and disabled hardware acceleration in Premiere's preferences.
Updated to the latest NVIDIA Studio driver.
Exported only a small part of the video, without audio or effects (issue still persists).

Despite all of this, the problem remains. Does anyone have any other suggestions or has experienced something similar?

Thanks in advance for any help you can offer!

This topic has been closed for replies.

JonesVid

Community Expert

Not sure if this only affects the timeline playback (and not export) but have you made sure the Audio Hardware input is set to 'None' in the Audio Hardware settings . Edit/Prefs/Audio Hardware see screenshot.

This solved some stuttering issues I had a while back, but can't remember if it was only on timeline playback or export now.

Worth checking though

F

Frederik358456614jjzAuthor

Participating Frequently

Thanks, I am getting quite desperate, so any tip is very welcome. Turned it off. Stuttering is still there. I tried another part of the scene: https://www.dropbox.com/s/4cgakm72rczylmb/Poetsen%20topshot%20hoog.mp4?dl=0

For all the people thinking i exported to dropbox and this was the issue: no! I copied it after export.

Like I said: i tried almost everything. Next step is to open one source video, trying to export that video without editing .

Help please!

JonesVid

Community Expert

My thoughts ...

If your source material worked on your previous editing setup on your old laptop then you are going to have to go through step by step trying to eliminate the cause. Its painful but the only way.

1. What processor is the laptop using?. If Intel with an onboard GPU as well, is that enabled in BIOS or not?. Are you using NVidia 4080 for decoding and encoding video?. (Settings in Prefs)

2. Are you able to gain access to your old laptop to run tests on that again or has that gone?. That might help identify an issue with your new laptop, probably drivers or installation maybe. Your NVMe hard disk is unlilkely be the bottleneck as that can write at 2 to 3GB bits per sec.

You could try a complete clean de-install of NVidia Drivers and re-installation if not already done so.

I just checked and confirmed Clean Up tool to remove all traces for new clean install is here

https://developer.nvidia.com/cleanup-tool

Does the Laptop playback other H264 4K videos OK? (not from Premiere Pro)

3. Try 1 video clip unedited then exported. What device did you use to capture the footage?. Ensure it is Constant Bit rate. There is a related thread where Peru Bob suggests using Handbrake to convert variable frame rate footage to Constant frame rate. If you are using a specific Video camera (eg Sony/Canon/Panasonic) then its likely to be CBR.

4. I assume you have done the usual 'Clear Media Cache', Reset Preferences, not using the same project file but start with a new project. Reset Workspace.

5. Try Media encoder to encode the timeline instead

6. Have you carried out a clean re-install of Premiere Pro?