Inspiring

Question

Sudden crashes on Premiere pro, No changes

Forum|Forum|4 years ago
October 12, 2021
8 replies
1902 views

Premiere Crashed on me 7 times yesterday, no hardware changes, ran almost a 10 hour memeory check, no errors. Below are the pertant parts from the crash logs:

(System Specs)

Windows 10 Pro
Version 20H2

Processor Intel(R) Core(TM) i7-7800X CPU @ 3.50GHz 3.50 GHz
Installed RAM 64.0 GB (63.7 GB usable)

Radeon Pro WX 5100

System type 64-bit operating system, x64-based processor

Faulting application name: Adobe Premiere Pro.exe, version: 15.1.0.48, time stamp: 0x60666395
Faulting module name: amfrt64.dll, version: 1.4.8.0, time stamp: 0x5b731f6d
Exception code: 0xc0000409
Fault offset: 0x00000000001b8b44
Faulting process id: 0x5e3c
Faulting application start time: 0x01d7bd986eee4eb6
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2021\Adobe Premiere Pro.exe
Faulting module path: C:\WINDOWS\SYSTEM32\amfrt64.dll
Report Id: 28445db3-8bdb-4cf4-a60f-951fd7ab2cc9
Faulting package full name:
Faulting package-relative application ID:

All the other crash reports are the same except:

Faulting process id:

Faulting application start time:

And

Report id:

None of these seem pertiant so I didnt post the other 6. If any other info is needed please let me know.

Thank you

This topic has been closed for replies.

A

Ardi5C40

Participant

I have the same issues here with the exception code : 0xc0000409 ,

have reisntalled Premier Pro, update NVIDIA driver to the latest one dated on 13 Sept 2021

But the problems remain , Premier Pro 2021 , keep on shuting down when trying to access a project files on local HDD

does anyone has solution yet ?

Kevin J. Monahan Jr.

Community Manager

Hi John,

Sorry about this. I would try the following troubleshooting steps.

Do a clean reinstallation of the appropriate GPU drivers.
Update any Windows runtimes: Runtime Issues
Media cache deletion.
- Make sure all projects are closed. File > Close all Projects
- Then Edit > Preferences > Media Cache. Choose 2nd option to delete all media cache.
- Press Alt key and relaunch Premiere Pro to reset preferences, as well.

Let us know if anything helps.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

A

Ardi5C40

Participant

Hi Kevin, I've tried your solution but still run in the same problems :

below is the info from crash log :

Exception Code: 0xc0000409
Exception Parameters: 0x00000007

The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

Adobe_Premiere_Pro_2021-10-18_111512.txt

J

John BrAuthor

Inspiring

overrun of a stack-based buffer seems to be the key here but so far no help on how to stop that from anyone 🤨

J

John BrAuthor

Inspiring

amfrt64.dll is signed by both Microsoft and AMD, search sees it as AMD Advanced media framework.

J

John BrAuthor

Inspiring

New info from the adobe premiere pro logs, says

Exception Code: 0xc0000409
Exception Parameters: 0x00000007
Exception Message: 3221226505 The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

M

Maria5EF9

Participating Frequently

Same issue from OP here. I reached out to Ado be customer service and spent a good 90 min and tech was not able to assist. Everything was working fine for the past year or so - no changes on laptop settings and now not ONE file will work. After 2-3 mins frames just star to freeze. Adobe seems functional and short cuts/menus keep working. Sound continues but video freezes.

After weeks I am about to give up my project and have no idea who else to resort for help.

Please help :'(

A

ah.photo

Inspiring

Might be an oversimplified answer, but have you tried uninstalling and reinstalling Premiere?

J

John BrAuthor

Inspiring

Does anyone know what amfrt64.dll is? a quick search didnt reveal much