Skip to main content
Z
Zachary5EEC
Participant
December 19, 2020
Question

Sync Settings issue

  • December 19, 2020
  • 1 reply
  • 165 views

When I try to sync my settings from premiere on my old computer to my new computer I keep getting the error "Syncing Failed" I've tried reinstalling premiere, updating creative cloud, everything I've seen says this should fix my problem but I'm still getting an error and I'm unable to sync my settings. Anybody else encounter this? I'm on a brand new mac mini big sur 11.0.1 with Premiere Pro CC 2020. 

This topic has been closed for replies.

1 reply

M
Michael Grenadier
Legend
December 19, 2020

this has always been problematic for me.  Besides all the editing I do, I also consult with a number of people to help them with Premiere so I want us all to be on the same page for keyboard shortcuts, workspaces, etc.  Sometimes I can get it to work, but with a little bit of digging you can figure out where premiere is actually storing these files and simply copy them over.  for example for keyboard shortcuts, the extension for the files is .kys.  Just do a search for .kys and you'll find where Premiere is storying them .. It's in a different place for 2017, 2018, 2019, 2020, etc.    For things like workspaces, do some searching here and you'll find where people have figured out where they're stored...

Adobe could definitely fix this but you can figure out workarounds. 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices