System Compatibility Report: NVIDIA Quadro K5100M unsupported Video Driver (need help fixing)

Forum|Forum|5 years ago
September 23, 2020
3 replies
2779 views

Hello,
When I open Premiere or After Effects, I get this error:

System Compatibility Report:
Video: NVIDIA Quadro K5100M (FIX button)
Unsupported Video Driver

I've tried going to the fix button and downloading a NVIDIA Quadro Series (Notebooks): Quadro K5100M Ver.R418 U9 (426.78). When I opened up Premiere again, it still showing up the same problems.

please help, thank you

This topic has been closed for replies.

Correct answer John T Smith

Older Intel/nVidia video hardware is no longer supported
https://community.adobe.com/t5/premiere-pro/system-compatability-error/td-p/11131207?page=1
https://community.adobe.com/t5/premiere-pro/adobe-premier-pro-2020-is-not-support-for-nvidia-geforce-940mx-driver/td-p/11336187?page=1

Kevin J. Monahan Jr.

Community Manager

Hi Carmela,

I hope you eventually solved your issue. Sounds like you need new hardware. If others are finding this post via search, please create a new post with your system info and media you are working with. Hopefully, the community can make suggestions for you there. This post is now locked.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

R

RjL190365

Legend

As John T Smith stated, this cannot be fixed at all. Nvidia had already ended all support for all Kepler mobile GPUs as of this past April. And the two newest versions of Premiere Pro now require a driver version that's 451.77 or higher just to even run properly, especially with GPU acceleration.

In other words, the K5100M is now obsolete for Premiere Pro.

S

simonjpearce04@gmail.com

Participating Frequently

Hi all,

I'm having the same issue with my HP ZBook 17 G2. It has a no longer supported K3100M in which I was hoping to upgrade to a K5100M but after reading this thread I realise this is no longer supported by Adobe either. Weirdly though Adobe's 'recommended' list, (link below) says the K4100M is supported, (and recommended!). Does anyone know the truth of all this.

I get no love from HP or Nvidia regarding viable upgrades, (they just want me to spend £2000 on a new notebook) but there must be a viable solution rather than chucking a perfectly good ZBook in the bin!!

I need to know the new card will

1) fit the slot

2) not have heat sink issues

3) Not have firmware issues

4) be compatible with Prem Pro V22.

Anyone help would be greatly received.

https://helpx.adobe.com/premiere-pro/system-requirements/2019.html