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Gabriel5C2F
Participant
December 28, 2020
Question

Tela azul ao abrir

  • December 28, 2020
  • 3 replies
  • 739 views

Toda vez que vou abrir o premiere, after, encoder ou photoshop da tela azul, o suporte não consegue me ajudar e estou atrasado com vários trabalhos, meus professores são pacientes mas nem tanto.

Alguém teve problemas parecidos.

This topic has been closed for replies.

3 replies

Participant
March 11, 2023

Você conseguiu resolver esse problema? Ele está acontecendo comigo agora

 

MarekMularczyk
Community Expert
Community Expert
December 29, 2020

Can you share screenshots of what's happening to help us better understand the problem?

Adobe Community ExpertAdobe Certified Professional
Legend
December 29, 2020

Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and your source properties and sequence settings.   And does your hardware meet minimum specs?

https://helpx.adobe.com/premiere-pro/system-requirements.html

Gabriel5C2F
Participant
January 12, 2021

Eu uso a ultima versão do Premiere Pro (14.8), está instalado em um ssd sata 3, tenho 16 gb de RAM e uma RX 540 com 2 GB de RAM, meu processador é um AMD A12.

Legend
January 13, 2021

I don't see your graphics card on the required system specs

https://helpx.adobe.com/premiere-pro/system-requirements.html

try changing the renderer in project settings: general to software and see if that helps

And you didn't tell us your source properties (where did your sources come from? which camera? what are the pixel dimensions, frame rate and codec? ) and sequence settings (make the timeline active and go to the sequence menu and choose "sequence settings" and tell us pixel dimensions, frame rate and codec.