Tela azul ao abrir

Forum|Forum|5 years ago
December 28, 2020
3 replies
739 views

Toda vez que vou abrir o premiere, after, encoder ou photoshop da tela azul, o suporte não consegue me ajudar e estou atrasado com vários trabalhos, meus professores são pacientes mas nem tanto.

Alguém teve problemas parecidos.

This topic has been closed for replies.

A

Ana23757651hino

Participant

Você conseguiu resolver esse problema? Ele está acontecendo comigo agora

MarekMularczyk

Community Expert

Can you share screenshots of what's happening to help us better understand the problem?

Adobe Community ExpertAdobe Certified Professional

M

Michael Grenadier

Legend

Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and your source properties and sequence settings. And does your hardware meet minimum specs?

https://helpx.adobe.com/premiere-pro/system-requirements.html

Gabriel5C2FAuthor

Participant

Eu uso a ultima versão do Premiere Pro (14.8), está instalado em um ssd sata 3, tenho 16 gb de RAM e uma RX 540 com 2 GB de RAM, meu processador é um AMD A12.

M

Michael Grenadier

Legend

I don't see your graphics card on the required system specs

https://helpx.adobe.com/premiere-pro/system-requirements.html

try changing the renderer in project settings: general to software and see if that helps

And you didn't tell us your source properties (where did your sources come from? which camera? what are the pixel dimensions, frame rate and codec? ) and sequence settings (make the timeline active and go to the sequence menu and choose "sequence settings" and tell us pixel dimensions, frame rate and codec.

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