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Question

Text Window and Export Panel not opening

Forum|Forum|1 year ago
May 30, 2024
17 replies
3727 views

Hey guys.

For years up to a week ago i had a template premiere project with all my SFX and VFX and always added to a project (about 170GB on SSD) and then i mported my footage and work normally.

Now if i add those VFX and SFX files premiere becomes so slow its impossible to work with. If i click on the "export" panel nothing happens, and maybe after 10-20 minutes while i'm working on the timeline an empty export panel pops up.

And if that happens the "Text" Window becomes "UXP Panel" which is an empty window.

Everything used to work just fine a week ago. I'm working on a brand new Macbook Pro M2 Max 32GB.

I tried uninstalling restalling, clearing cache, reset preferences but still nothing. I can still export with the media enoder. But in order to do captions i need to copy my timeline from one project to a new one and then the "text" window opens. Even if i do "remove unused" from the bin still nothing happens on the older, projects.

Any ideas would be helpful. Thanks

Performance or Stability

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Chris25201613u6itAuthor

Participating Frequently

thanks for the productions tip, i'll definitely check it out. i haven't changed anything. if i just have a few clips in the project the text window and export window works just fine. the moment i add my sfx files it "breaks". But a week ago that sfx folder was working normally.

Bruce Bullis

Community Manager

You say 'until now'; what changed about your system configuration, around the time this problem appeared?

Also: Importing "all my SFX and VFX" into every project you work with, instead of importing only assets relevant to the given project, is guaranteed to eat resources and slow performance, while providing no perceptible advantage (other than convenience). Using PPro Productions may be a helpful alternative: https://helpx.adobe.com/premiere-pro/using/production-panel.html

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Chris25201613u6itAuthor

Participating Frequently

yeah i have 2 3rd party extensions. AtomX and Watchtower. However i've had both for months and until now everything was working smoothly.

mattchristensen

Community Manager

@Chris25201613u6it what third party extensions do you have installed that have panels? For example I see a panel called "AtomX" in your screenshots. My current suspicion is that something is going on there that is breaking our Export and Text panels...

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Chris25201613u6itAuthor

Participating Frequently

Also i have tried installing previous Premiere versions where this didn't happen with my exact SFX folder, but it's still the same result.

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Chris25201613u6itAuthor

Participating Frequently

I'm using the latest version (24.4.1). I have created a new project, and the moment i import my SFX folder into premiere it just stop working normally.

Stan Jones

Community Expert

What version of PR are you using?

If you create a new project and import the template, save as new template, does that help?

There have been a few users reporting the empty panels, which I think means the panel has crashed. But I don't think this has been identified as a bug.

If no one suggests a better option, I would assume that the template is corrupt, and I would create a new project and start building the template new. I would start with the most basic elements first and see if it works.

Stan

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