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js49468845
Participant
April 3, 2017
Question

the app just isn't loading and I need access to my project

  • April 3, 2017
  • 2 replies
  • 129 views

this is actually an emergency and i need any help i can get. adobe premiere pro has just stayed at the loading screen and isn't working at allbut i need it for a school project. I don't know how to access the video file I saved on there and i've checked bth my desktop and my online account. Even if the pp doesn't load, I need access to that video file today before my free trial runs out and before the roject is due. Someone please help me!!!!

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2 replies

kulpreet singh
kulpreet singh
Inspiring
April 3, 2017

Hi js49468845,

Have you already exported your video from Premiere Pro?

If yes, search for that video in the Explorer/Finder window.

adobe premiere pro has just stayed at the loading screen and isn't working at allb

What are your system specs & which OS are you on? Do you have Admin rights on this machine?

Try this: press Alt (Windows) or Option (Mac OS) while launching Premiere Pro.

You can release the Alt key or Option key when the splash screen appears.

Thanks,

Kulpreet Singh

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
April 3, 2017

If you exported your project to a video file then its somewhere on your computer. You dont need Pr for that.

Do an Explorer or Finder search.

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