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Participant
June 14, 2018
Answered

The Download Link Keeps Linking Me to the Products Catalog and Does Nothing Else

  • June 14, 2018
  • 2 replies
  • 537 views

I bought Premiere Pro almost a month ago, but was confused at first because there was no obvious download link. Not needing it yet, I left it for the time being, figuring that maybe it needed to confirm my payment or something before being able to work.

I've tried multiple times since then to download it. The forums (and Google) got me up to the part where I go into order history, click the serial number, and then the download link, but the download link sends me to adobe's catalog page. Adobe products: desktop, web, and mobile applications | Adobe If there was a "download now" option, I would think it correct. But there isn't. Only a buy option. I already bought the dang thing so this is very frustrating!

Are there any alternative options? Or anyone I can contact to fix this? I'd hate to cancel my subscription, but if I'm not getting the product in the first place...

This topic has been closed for replies.
Correct answer R Neil Haugen

You download the CC application itself and install it. Then from the CC app, you select and install the PrPro application.

Neil

2 replies

Participant
August 29, 2018

wait how do i download the cc app

R Neil Haugen
Legend
August 29, 2018

Start at the CC page ...

Adobe Creative Cloud | Software and services for creative professionals

Click on the "see plans an pricing" link. Pick a plan. Then it gives you the link.

Neil

Everyone's mileage always varies ...
Participant
August 29, 2018

well i already bought premiere pro but the link wont let me download it just send me back to the catelog and it wont let me download cc itself. Are there certain laptops its not compatibale with?

R Neil Haugen
R Neil HaugenCorrect answer
Legend
June 14, 2018

You download the CC application itself and install it. Then from the CC app, you select and install the PrPro application.

Neil

Everyone's mileage always varies ...
marissi23Author
Participant
June 18, 2018

Thank you so much! I was able to download it now. I feel like a really dummy but I'm glad it's solved.

R Neil Haugen
Legend
June 18, 2018

These things are not always obvious, are they?

Neil

Everyone's mileage always varies ...