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M
MIIO
Participant
January 15, 2018
Answered

The Dreaded "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again." Issue. Nothing listed in these forums is working for me.

  • January 15, 2018
  • 4 replies
  • 7364 views
  • Premiere Pro CC 2018, latest updates
  • Mac OSX v10.11.5 (El Capitan - updated yesterday as this issue also happened with Yosemite and we though the OSX would update the drivers but they haven't)
  • iMac mid-2011; 2.8GHz Intel Core i7; 8GB 1333MHz DDR3; Startup Disk - 3TB; Graphics Card AMD Radeon HD 6770M 512 MB

I've been using Premiere Pro CS6 for some time but then I swapped over to my newer, faster laptop and used CC there (about 18 months ago), now the laptop is playing up so I'm back with my desktop where I've upgraded to Premiere CC latest version (can't go back after using CC) and I'm getting the above message, and it also takes ages to load.

I've scoured these forums and tried everything that everyone has suggested, all the workarounds that worked for everyone else aren't working for me. I've lost 2 days trying to find a fix and nothing is working.

I'm currently downloading the Premiere Pro CC vintage version through the adobe creative cloud installer in the hope that it may work, will advise.

In the mean time, does anyone have any other suggestions?

Yes, I've read and done the below (including checking user permissions, changing folder names in the library, creating a new user, restarting countless times, uninstalling and reinstalling, etc etc etc...):

Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again.

     https://helpx.adobe.com/premiere-pro/kb/error-premiere--capable-video-play-modules.html

This topic has been closed for replies.
Correct answer MIIO

As suggested by multiple helpers above, I took the customer care option and had a great tech person help me using remote screen share. They started responding straight away and we found the fix really quickly. A great service. Should have gone there straight up, the moment the trouble started.

The solution was to go into the various Library Adobe folders and not just update your own user permissions, but ALL user permissions  (ie not just you but anyone else with a user account including "everyone" to “read and write”:

  • Check for permissions in the User Library (right click on ADOBE folder and go to Get Info to change ALL USER permissions there to read and write)
  • Check for ALL USER permissions in the User Library/Application Support (same method as above)
  • Verify ALL USER permissions on the ADOBE folder inside the primary Documents folder on the main home menu bar, use the same method again.

Hope that helps someone else out there tearing their hair out like I have been!

4 replies

M
MIIOAuthorCorrect answer
Participant
January 16, 2018

As suggested by multiple helpers above, I took the customer care option and had a great tech person help me using remote screen share. They started responding straight away and we found the fix really quickly. A great service. Should have gone there straight up, the moment the trouble started.

The solution was to go into the various Library Adobe folders and not just update your own user permissions, but ALL user permissions  (ie not just you but anyone else with a user account including "everyone" to “read and write”:

  • Check for permissions in the User Library (right click on ADOBE folder and go to Get Info to change ALL USER permissions there to read and write)
  • Check for ALL USER permissions in the User Library/Application Support (same method as above)
  • Verify ALL USER permissions on the ADOBE folder inside the primary Documents folder on the main home menu bar, use the same method again.

Hope that helps someone else out there tearing their hair out like I have been!

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    January 16, 2018

    Glad you got this sorted.

    kulpreet singh
    kulpreet singh
    Inspiring
    January 15, 2018

    Hi MIIO,

    As you have already tried all the possible troubleshooting steps, i would suggest you to get in touch with the support team.

    Thanks for your contribution, Ann Bens.

    -Kulpreet Singh

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    January 15, 2018

    Sorry but this is getting a bit ridiculous.

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    January 15, 2018

    Hi MIIO,

    Sorry for the issue. Thanks for the detail post. As you have already tried all the steps in this article: Error "Premiere Pro could not find any capable video play modules" | Startup

    Please contact our chat support for further troubleshoot: FAQ: How do I contact Adobe Support? 

    Thanks,

    Vidya.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    January 15, 2018

    I think OP already looked at the link (see his own post)

    And I gave him the contact adres.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    January 15, 2018

    If nothing works Contact Customer Care and ask for video queue.

    kalamazandy
    kalamazandy
    Known Participant
    January 4, 2019

    Wait....what?

    I don't see this option. I would Love to get useful actual support from Adobe. How is this done? The only support I've ever been able to receive was telling me that things couldn't be done, and that I'm welcome to add things to user voice, which you'd have better luck just developing a tool yourself.

    I only see chat, phone, and forum.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    January 4, 2019

    Customer care is chat or phone: ask for video queue.

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