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Nathanjrb
Participant
August 14, 2012
Answered

"The importer reported a generic error"

  • August 14, 2012
  • 25 replies
  • 237209 views

Whilst this is a useful error message, it still hasn't helped me resolve the issue.

I currently have 5 sequences, all containing the same file type - but when I load the premiere pro file it asks me the location of two of the files, both in seperate sequences - all the other files are located just fine. I pointed the "Where's this file..." process in the right direction and on two of the files (the two missing ones)  I got the above error message. Why? How can I fix it?

The file types are .MTS.

I did start the project in CS5.5 and then when I got CS6 I opened it up in that, and it converted everything just fine. It's only when I've re-opened the project the next day I got this problem. Could this be the reason? But why only two of the files and not the rest?

Thanks in advance for your responses!

    This topic has been closed for replies.
    Correct answer excited_Genie16B8

    Changing anything inside the top level folder for tapeless media is generally not a good idea.  It can break functionality in some cases.

    This likely would have been resolved by deleting the Media Cache files and cleaning the Media Cache Database, which won't break anything.

    25 replies

    Show previous replies
    dineshb29241042
    dineshb29241042
    Participating Frequently
    September 20, 2016

    Tried to reinstall the application and then i have also  tried to clear the cache and checked

    and also tried to reinstall the application and checked

    not working

    tried by importing in XML format as well as from After effects

    but the file give generic error in Premiere pro is working fine on After effects without any Problem

    ?

    dineshb29241042
    dineshb29241042
    Participating Frequently
    September 16, 2016

    "THE IMPORTER REPORTED A GENERIC ERROR "

    it is happening with A after effects files which includes the Photoshop files as well as

    tried opening the same Project file on After effects working fine with out any Problem

    tried to save in XML format and checked still not able to open it on Premiere pro

    tried to clear the cache and checked not working, tried to reset the Preferences and checked

    tried to open a file form a Auto save folder of After effects still not working

    does it might be a activation issue with Premiere pro ?

    C
    CCBain
    Participant
    February 11, 2016

    Premiere CC v9.2 suddenly can't locate my layered PSD files, even though they haven't moved. I batch changed the color profile on them from Adobe RGB to sRGB and now it won't relink them, giving the dreaded "importer reports a generic error message".  HELP!

    kenl81560584
    kenl81560584
    Participant
    February 17, 2016

    hi guys. I've downloaded some videos from rutube.ru, under the format MP4. I used MPC Classic and played those videos well. But when I imported them to Premiere Pro CC, the program said "importer reported a generic error message". Some one can help me?

    R
    rohanbodh1989
    Participant
    February 7, 2016

    well this was easy for me had this problem, i just changed the format of the file and it worked just fine. i.e file was xys.mov i renamed the file to xyz.mp4 and it worked for me.

    A
    Anonymous
    August 30, 2016

    This worked for me! Was already prepared for a huge video converting marathon, thanks for the save

    T
    tc97
    Participant
    November 5, 2015

    I am having trouble importing a PSD from Photoshop cc to primiere pro cc and it when i converted it to jpeg first it said the bit depth was "unsupported" and when i used the psd version of the same this it said there was a generic error

    Skydog70
    Skydog70
    Participant
    October 11, 2014

    If this is helpful to anyone, I had the error on a Photoshop document. I created a new PSD, embedded the old PSD into the new one, resaved, reimported to Premiere, and it worked.

    knappjs
    knappjs
    Participant
    October 9, 2014

    Posted this in another thread, but 'll just throw this out there, should anyone else stumble upon this.

    I, too, am plagued with 'generic error' issues. Specifically, Premiere CC 2014 suddenly won't recognize ProRes files. I've tried everything that I can find: preference & cache deleting, app reinstalling, killing the DVCProOutputThingamajiggy codec, etc.

    Some weird tricks that I've found success with (note this is on a Mac):

    1. Move the files up one folder level, and relink. I've had weird success occasionally with this. Screws up my organization, however.

    2. Change the file name and relink. On a whim, I just changed the name of my file from "MonitorCam-Pt3_ProRes.mov" to "MonitorCam-Pt3-ProRes.mov"...essentially replacing the underscore with a dash. BOOM, clicked in. Why? Only the programming wizards will know.

    3. Open files in AE, and bringing them into Premiere that way.

      vidarfreyr
      vidarfreyr
      Participant
      October 2, 2015

      "Some weird tricks that I've found success with (note this is on a Mac):

      1. Move the files up one folder level"

      Oddly, this worked for me. Silly little bug.

      Pat_Bravo
      Pat_Bravo
      Participant
      October 4, 2014

      We are having the same error,

      "The importer reported a generic error"

      resolved by renaming the file. No other steps to resolve the issue.

      Importing and Drag and Drop would give us the error, on APPro 8.0.1 on Mac OS 10.9.4.

        U
        UNHAPPY_ADOBE_USER10969523
        Known Participant
        August 30, 2014

        "The importer reported a generic error"

        Is adobe speak for: we have no idea why our unvetted programming didn't work yet again, so we're going to put up the idiotic error message that means nothing.

        To wit: Trying to import a .psd file into Premiere. The file imports into After Effects with no problem. It opens in Photoshop with no problem.  But into Premiere, where the file is the last thing I need to add to a project to be done? NOPE. Will not import. No amount of works arounds (opening in a new project, etc.) works. And thus, Adobes answer to everything:

        "The importer reported a generic error"

          Kevin J. Monahan Jr.
          Community Manager
          Kevin J. Monahan Jr.Community Manager
          Community Manager
          October 2, 2014

          Hi UAU,

          You may have an incompatibility in the PSD file that is compatible with the other apps you tried. Did you have any unrasterized layers perhaps?

          Thanks,

          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          D
          danield12266448
          Participant
          April 15, 2015

          your new version of premier crashed during an export of my project and now every time i try to open it this is the message i receive as well. I expect you have a way of fixing this correct? how can i fix this corrupt file that your program created?

          H
          HDV.DIVA
          Participating Frequently
          July 19, 2014

          I have been having problems with this message in CC and CC2014 for projects that have already successfully imported the clip.  Along with this message Adobe CC kept asking me to license the software each time I open an app, even after I have successfully done so.  So I contacted support and this is what I was asked to do.  So far it has resolved my issue.

          "The importer reported a generic error" And/OR CC 2014 keeps asking me to license the software even after I successfully license it.

          Adobe Tech Support: Please disable the firewall and antivirus temporarily for few minutes so that we can isolate the issue better.

          Adobe Tech Support: Please press windows are R key to open the run search box.

          Adobe Tech Support: Then type there below command and hit enter.

          Adobe Tech Support: inetcpl.cpl

          Adobe Tech Support: Please click on connections tab.

          Adobe Tech Support: Then select LAN settings.

          Adobe Tech Support: Then tell me which boxes are marked check.


          Adobe User: none

          Adobe Tech Support: Please mark check on automatically detect settings.

          Adobe Tech Support: Uncheck all the other boxes.

          Adobe Tech Support: Then click on OK.

          Adobe Tech Support: Then apply and OK.

          Adobe Tech Support: Then try to open the CC product sign in if ask.

          Adobe Tech Support: Then after license close it and re-open to check the issue.

          Show more replies
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