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reior
reior
Participant
October 24, 2018
Question

"The importer reported a generic error."

  • October 24, 2018
  • 3 replies
  • 3631 views

Hey!

Yeah-yeah.. I just didn't find the right answer I'm looking for.

So here's the story.

I have quite a big project and long story short, I upgraded my Windows hoping Premiere would run better. Upgrading took some time, and meanwhile, CC 2019 came along.

I'm trying to import my older project. Now I get the well-known "generic error."

The thing is, I can't sort out those files from the whole project, and move them to another folder. I've tried reinstalling Premiere and so on.

But my question actually is..

Where are the files located, which tell Premiere that "file-x" is corrupted or whatever?

I would like to delete those files and force Premiere to import my media again, with better luck maybe.

    This topic has been closed for replies.

    3 replies

    B
    BeingNitinG
    Known Participant
    June 16, 2019

    Hello All, I am facing the same issue now.

    After I updated to the latest version, the files that are shot at 120FPS , dont seem to IMPORT at all.

    any suggestions?

    E
    excited_Genie16B8
    Legend
    November 5, 2018

    Try Step 2i below.

    Unofficial Premiere Pro Troubleshooting Guide

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    November 5, 2018

    HI reior,

    Where are the files located, which tell Premiere that "file-x" is corrupted or whatever?

    I would like to delete those files and force Premiere to import my media again, with better luck maybe.

    Select the media in your Project panel and select all the offline clips. Choose "Link Media" from the shortcut menu. Find the first clip in the directory and click OK. All the other media files should be linked. If you give us more info on your system and original media, perhaps we can give you a bit more assistance.

    Let us know what's going on. Hope to help.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    reior
    reiorAuthor
    Participant
    November 11, 2018

    Thanks, but..

    Okay, maybe I didn't write enough.

    If I'm importing, Premiere gives me a generic error. The files work if I rename them or move them somewhere else. But I'm definitely not going to move or rename thousand or more files one by one.

    I'm asking, where Premiere stores the information, that these specific files are "faulty".

    Because with every drive letter, I get different files in different folders. For example, file A.mov is faulty when the drive is assigned a letter D, and file B.mov is faulty when the drive is assigned to letter E.

    So again, how can I reset Premiere to still try to import these files, because I'm not going to rename 1000+ files. It is a big project.

    Premiere didn't work properly, so I decided to upgrade to Windows 10 and from CC18 to CC19. Now I'm stuck.

    E
    excited_Genie16B8
    Legend
    November 12, 2018

    OK.

    With this new information, I recommend Step 3H.

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