The Importer Reported a Generic Error importing video

Forum|Forum|8 years ago
June 15, 2017
8 replies
4986 views

Been using Version 12.01 and everything up to date.

Attempted to upload good video data file that is usable within other platforms. Receiving error The Importer Reported a Generic Error and does not allow import of video file.

Windows 7 Pro all up to date.

Used this software for 5+ years and never had the issue. Nothing new or substantially different to OS files

Any assistance is appreciated.

This topic has been closed for replies.

S

Steve Grisetti

Legend

I'll move your question to the correct forum.

S

Steve Grisetti

Legend

Are you asking about Premiere Pro? Because up until your last post, it appeared you were asking about Premiere Elements -- since you've posted to the Premiere Elements forum.

J

Joon준

Participant

Thank you and sorry. I was confused and mixed up. I am asking Premiere Pro.

J

Joon준

Participant

I have installed Quicktime and AvidCodecsLE, still having the same issue with the lastest Premiere Pro CC 2018 version 12.1.1. But do not have this issue in version 12.0. Not sure what's happened. And it's so difficult to get chat with Adobe support team on this latest issue.:(

S

Steve Grisetti

Legend

Actually Quicktime is listed as a system requirement right on the box (and on the web page) for version 12.

B

bobm38114586

Participant

I solved the same problem by doing a "QuickTime" update. Go figure, I thought you didn't have to be a computer geek to solve problems anymore. Guess not everything is automatic.

S

Steve Grisetti

Legend

Do you have Quicktime 7's video components installed?

QuickTime 7.6 for Windows