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yatsuk
Participant
November 21, 2016
Question

the PC freezes

  • November 21, 2016
  • 2 replies
  • 138 views

Hello, I have a problem with Adobe Premiere Pro. When editing video, 5-10 minutes later, the PC freezes and I can not do anything. This problem is only in Adobe Premiere Pro. Reinstall tried. In other Creative Cloud applications, everything is fine. Help.

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    2 replies

    Legend
    November 21, 2016
    John T Smith
    Community Expert
    Community Expert
    November 21, 2016

    More information needed for someone to help... please click below and provide the requested information

    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

    -WITH Exactly which version of Premiere Pro

    -WITH the brand/model graphics adapter (ATI or nVidia or ???) and exact driver version

    -Do not count on Windows to be fully up to date when it comes to device drivers

    -Go to the vendor site to be sure you have an updated driver for your graphic adapter

    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

    -WITH have you recently updated to the very latest Mac or Windows operating systems?

    --Both Windows 10 and Mac El Capitan have been known to cause problems... what is YOUR operating system?

    -WITH exactly what are the codec details of what you are editing?

    -WITH what effects are you using with the video?

    yatsuk
    yatsukAuthor
    Participant
    November 21, 2016

    Adobe Premiere Pro 2017

    Intel HD 530

    Windows 10

    PC freezes during video editing