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מ
משה33759472r01g
Participant
November 21, 2023
Question

The premiere did not open

  • November 21, 2023
  • 4 replies
  • 657 views

From version 23 and up, Premier crashes and opens this page, what can be done?

    This topic has been closed for replies.

    4 replies

    TheEditor444
    TheEditor444
    Participant
    December 4, 2023

    I am having this issue today as well on a big project. 

    Below is the a bug report from a project that is suddenly crashing
    Processor 12th Gen Intel(R) Core(TM) i9-12900KS 3.40 GHz
    Installed RAM 64.0 GB (63.8 GB usable)
    Windows 11 Pro
    NVIDIA RTX 3070ti

     

     

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    December 5, 2023

    Hi @TheEditor444,

    Something to do with Photoshop files, perhaps?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Goul
    Goul
    Participant
    November 21, 2023

    Same here, and true for After effect and Media encoder too. Spend half day reinstalling everything, all creative cloud, all drivers up to date, recent workstation that never had any issue with the adobe suite before...had everything downgraded to 23.0. But it is pretty annoying. 

     

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    November 28, 2023

    Hello @משה33759472r01g and others,

    May we have more info about your system and media please? I hope the community can help.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Goul
    Goul
    Participant
    December 1, 2023

    Hi Kevin,  thx for your answer. My setup is AMD ryzen 9 5900x, 64go, Asus RTX 3070TI with windows 11 version 10.0.22621

    Q
    Qaasim24703952vzc3
    Participant
    November 21, 2023

    Same issue here, can someone please help?

    Druidul
    Druidul
    Participant
    November 21, 2023

    same  every update. Same problem here. I can not resolve it. I have 8 project in waiting and it doesnt load any of them.

     

    [edited by moderator]

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