Skip to main content
bobda
Participant
May 30, 2025 12:37 PM UTC
Question

the problem with importing files to premier pro 2024

всем привет, помогите пожалуйста, перерыл весь интернет не могу найти решение своей проблемы, при импорте файла (путем переноса(перетягивания)) видео в премьер про, появляется крест, без ошибок, без каких либо уведомлений просто не импортируется видео. Что мне делать? Как это решить?
Hi all, help please, I have searched the whole internet and can't find a solution to my problem, when importing a file (by transferring (dragging)) a video into premier pro, a cross appears, no errors, no notifications, just not importing the video. What should I do? How to solve this?

7 replies

Adobe Employee
Sumeet_Kumar_Choubey
Adobe Employee
May 30, 2025 3:00 PM UTC

Hi there,

Welcome to the community! Could you please confirm the source & format of the media that you are trying to import in Premiere Pro?

 

Thanks,

Sumeet

Translate
bobdaAuthor
Participant
Jun 1, 2025 2:25 PM UTC

Hi, the videos are recorded by me, the video format is mp4, but I don't think the problem is in the format because it doesn't work to import files of any format, I just can't transfer the video to premier and after effects.

Translate
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 30, 2025 2:41 PM UTC

See here:

https://community.adobe.com/t5/premiere-pro-discussions/faq-why-does-audio-or-video-not-go-to-the-track-where-i-drop-it/m-p/3540610#M7099

 

Translate
bobdaAuthor
Participant
Jun 1, 2025 2:26 PM UTC

Hi, it's not related to my problem, I don't think that's the problem since it doesn't work to import any file format, I just can't get the video into premier and after effects.

Translate
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 30, 2025 2:40 PM UTC

Does File > Import work?

 

Translate
bobdaAuthor
Participant
Jun 1, 2025 2:32 PM UTC

Hi, importing works by double clicking on the given area, I have a problem that I can't import video by dragging the video into premier.

Translate
kglad
Community Expert
kgladCommunity Expert
Community Expert
May 30, 2025 1:30 PM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices