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Participant
October 17, 2023
Question

the program keeps freezing

  • October 17, 2023
  • 3 replies
  • 374 views

Today, I opened a program to edit a video, but there is a problem. It freezes all the time. It gets better when I press on other places, then when I press the one I want to do, it gets better. It can be seen in the video. How can I solve this problem that I have a problem with?

This topic has been closed for replies.

3 replies

Peru Bob
Community Expert
Community Expert
October 17, 2023

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

Peru Bob
Community Expert
Community Expert
October 17, 2023

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

Participant
October 18, 2023

amd ryzen 5 3500x 

1660 super phoneix 6gb

16gb ram

kapasite 200gb boş

Peru Bob
Community Expert
Community Expert
October 17, 2023

Then try pressing Enter to render the timeline and turn the red line above the timeline to green.