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Yasith27460714p8wi
Participant
September 1, 2023
Question

This file requires the HEVC codec which is included with a creative cloud membership. Premiere Pro

  • September 1, 2023
  • 1 reply
  • 1162 views

I have the full plan, I pay for this plan and I have no idea what to do.  With the message I also get another message saying "unable to install: adobeinstalledCodecsTier2" Please help

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    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 1, 2023

    Hello @Yasith27460714p8wi,

    Thanks for the message and info. It sounds like you are having trouble getting the HEVC codec to work. I found a discussion with a few solutions you can try. Here is the link: https://community.adobe.com/t5/premiere-pro-discussions/unable-to-install-mc-enc-hevc-dll/m-p/12868873#M404648

     

    Let us know if one of the solutions there helps you.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Y
    Yasith27460714p8wiAuthor
    Participant
    February 7, 2024

    Hey Kevin,

     

    I tried this and it worked for about a month or two but now its back and its only happening on exports which is frustrating. I am paying for the entire cloud and have been paying and I am just frustrated. Is there a permanent fix on the way?

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    February 11, 2024

    Hi @Yasith27460714p8wi,

    I see. Can you try signing out of Creative Cloud, then signing back in? That might help. Let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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