Timeline won't play in Premiere Pro

I got the backup drive from the director, exported an xml of the project. I created a new project and I could play the timeline but only for a few hours.

There is no immediately obvious solution; we are not seeing the behavior you've described. 


I've asked that Support reach out to you, for further troubleshooting. 

Since it's been 6 hours, I'm guessing there's no solution? I've lost a whole day of production.

Correct.

Helpful, thanks! 

The key to identifying the issue (which we're not seeing broadly) will be determining what's different, between those good days and bad days. 

Confirming: Today is a bad day (won't play), you did have a transmit device active,  but turning it off doesn't help?

I meant it's random in that it doesn't happen every day.

I have enabled and disabled mercury transmit. Nothing.

If it started happening a couple weeks ago, and if it happens on multiple systems, it's not random. 🙂

Are you using any Transmit devices? [PPro prefs --> Playback] If so...any change, if you disable them?

Nothing has changed. I work on my laptop and on my iMac and they both have the same random issue.

Trashing prefs sometimes works, but today it will only let the space bar play once, and then after stopping it won't play again.

I've switched between airpods, mac speaker, and wired headphones as well, to see if that will work. This bug is costing me money!