Participant

Question

Timeline zooms all the way in again after zooming out to max with mouse scroll

Forum|Forum|6 years ago
September 18, 2019
20 replies
9588 views

Hey there!

I cannot for the life of me figure this out and I have scoured the preferences, settings and all the adobe forums looking for an answer, perhaps someone here knows the trick!

Formerly, I used to be able to zoom in and out of the timeline using Option+Mouse Scroll just fine. If I zoomed out all the way, the timeline would stay in a maximum-zoomed-out state. This was great because I could quickly zoom all the way out to the timeline with a quick scroll of the mouse and then navigate from there.

Now, all of a sudden, when I scroll zoom-out too quickly, it's as if the timeline gets to max zoom-out and then zooms right back in to Maximum zoom-in (Sorry for all the zooms!). This causes a infinte zoom out cycle. I'm not sure if this is a setting, a bug or something to do with my computer, but it doesn't seem to happen on every computer, nor does it happen on every project as far as I can tell!

Just wondering if anyone has seen this or knows whats going on here, I'd greatly appreciate a push in the right direction!

EDIT: I have made a video to demonstrate the issue, hope this helps!

User interface or workspaces

A

AEFic

Participating Frequently

It’s 2026. This is a persistent issue. Changing the scroll speed does not fix it.

How are we all paying so much money for a program with bugs like this for 6 years?

Coincident

Inspiring

Today I made the grave mistake of hoping that updating my software might help solve this bug.

Boy, did I pay the price. Not only does this bug still persist (LOL of course!), but now the newer version has EVEN MORE BUGS that never existed before and make my attempts to work even more difficult.

Now, Premier can't even process A SIMPLE .PNG image anymore. It confuses the caches between different files and show wrong versions of the files, and guess what: CLEARING THE CACHE NOW DOES ABSOLUTELY NOTHING. Premiere now keeps a SECRET CACHE ON YOUR OWN HARD DRIVES that you can't even clear anymore!

If this is the service that Adobe delivers to people who update their software, why should anyone update? Why should anyone TRUST YOU? Why should anyone PAY YOU?

I'm done. I'm canceling my subscription.

Adobe you have NO customer service, NO quality, and NO MORALS. I hope you go bankrupt.

Coincident

Inspiring

When will this ever get fixed?
I'm tired of zooming out every 3 minutes. Editing videos is an absolute nightmare.

Get your junk together Adobe and deal with this problem

The cause of the bug is now KNOW. What's your excuse now?

The way to reproduce the bug has been provided in detail by your own users; and this is not even an open source project... does Adobe NOT have a testing team??
Why in gods good earth am I paying for this software just to have the most frustrating and buggy experience immaginable?

Embarrassing.
The people have been suffering at the hands of this bug for YEARS.

ENOUGH!

M

Michael26531295kdax

Participating Frequently

I 100% agree with your post. This is getting old and it is helping with my decision to discontinue my paid subscription.

Coincident

Inspiring

I found the cause of this bug and can reproduce it consistently, after much testing.
The root cause is: some mice with some wheel sensors sometimes register both wheel-down and wheel-up at the same time when the user is scrolling very very fast in either direction.

When this happens in any of my windows applications, the window just zooms in and zooms out a little bit. No big deal.

However, when this happens in Adobe Premiere and the ALT key is being pressed, the timeline instantly snaps to maximum zoom in! If, from that point, you try to zoom back out to continue working normally, Premiere will zoom all the way back in again if you happen to do it too fast. Rinse and repeat. This is a bug that horribly impacts productivity, and apparently has done so for years.

Here is a video of the bug happening multiple times in a row with on on-screen overlay of the mouse inputs:

https://youtu.be/U25ZKNYGb8Q

Can we please get a fix for this in the near future, now that it can be reproduced, and the root cause has been discovered?
Trying to edit videos with this bug happening every 4 minutes is indescribably frustrating.

Thanks in advance.

Coincident

Inspiring

Same problem here. It is an absolute nightmate to edit a sequence in Premiere with this bug happening every couple of minutes. And my mouse is not from Logitech! I've used the mouse wheel to zoom in hundreds of applications with zero problems since the 90s. But somehow this is an unsolved-6-year-old-problem for Adobe in 2025? This is just embarrassing.

A good video showing the issue that someone else posted on reddit: https://www.reddit.com/r/premiere/comments/1cj8d67/comment/l2elvku/

If this is device-specific and hard to reproduce, then give the hundreds of people who DO have the bug the tools to send you debug information and finally fix this bug for good, since it seems to happen with SO MANY devices from SO MANY different manufacturers!

For the price I'm paying, I expected more of you Adobe. This bug is happening all the time for me on the latest verion; so seriously Adobe staff, tell me: if the issue is reproductibility, how can I help you fix this?

Sterphy

Known Participant

My advice is to never expect anything from Adobe and just start learning Resolve.

AbbeyFilms

Participant

I'm on Mac OS. My issue was that my scroll speed was too fast! Setting the scroll speed at a lower setting fixed my issue completely. Hope this helps 🙂

Coincident

Inspiring

Same problem here. It is an absolute nightmate to edit a sequence in Premiere with this bug happening every couple of minutes. And my mouse is not from Logitech! I've used the mouse wheel to zoom in hundreds of applications with zero problems since the 90s. But somehow this is an unsolved-6-year-old-problem for Adobe in 2025? This is just embarrassing.

A good video showing the issue that someone else posted on reddit: https://www.reddit.com/r/premiere/comments/1cj8d67/comment/l2elvku/

If this is device-specific and hard to reproduce, then give the hundreds of people who DO have the bug the tools to send you debug information and finally fix this bug for good, since it seems to happen with SO MANY devices from SO MANY different manufacturers!

For the price I'm paying, I expected more of you Adobe. This bug is happening all the time for me on the latest verion; so seriously Adobe staff, tell me: if the issue is reproductibility, how can I help you fix this?

Sterphy

Known Participant

I have had this on every version of Premiere Pro for the last 5 years, on every PC and Mac I use aand every mouse. I have just accepted that it's yet another bug the devs will refuse to fix

R Neil Haugen

Legend

I've followed this thread over time. I've run Premiere for over a decade on a series of PCs and a couple laptops, using Ms, Logitech, and Kensington mouse or mouse-type devices. I've never had this happen.

It would be frustrating for sure. But I'm stil at heart a practical person, and trying to puzzle out why only some users with certain devices get this, and the rest of us don't. As always, that's frustrating too.

Everyone's mileage always varies ...

Sterphy

Known Participant

Yeah that's even more frustrating in a way - as I say I have been experiencing this for a long time (5 years is conservative, I think it's more) and it's something that happens all of the time. My last job there were about 6 editors in the office at any one time and we all experienced it, so maybe it's just a way of working. If you zoom in very far with the timeline set to audio time units and try zooming out with the scroll wheel maybe you will see it, because it ALWAYS happens when I do that.

Q

QuannumLogic

Participant

MX Master users yall bout to LOVE me....

so none of the stuff in the replies here worked, like changing the MX Master 3 scroll wheel speed to 50% in logi options+, etc, timeline still was zooming in erratically while trying to zoom out (so fed up with this dogwater-a$$ app i was about to go down the rabbithole of connecting my Mackie MCU Pro into this dumpster fire just to have glitch free zoom & jog).

while finishing this edit i held down option and right before was about to roll the main wheel to zoom, a sneeze came outta nowhere & my thumb roll the thumb wheel accidentally instead, AND THAT BISH ZOOOMED THE TIMELINE OUT FLAWLESSLY! Option(or alt on win i guess)+thumbwheel = working TL zoom.

why TF adobe has it working correctly for a second wheel most mice don't have but somehow the feature all mice have, a main wheel, hasn't worked properly in literally years is beyond me. TF they spending the $ we pay each month on, gas station b0ner pills & esc0rts? cause they sure aint spending it on fixing this buggy crashing mess.

anyway that's my rant, hope this workaround helps till they fix this. if they dont im goin to FC Pro or back to Davinci.

J

Joseph Naulty

Participating Frequently

Can confirm latest beta FINALLY solves this. Now just gotta push it out to the actual build so I'm not on a beta version.