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Inspiring
December 10, 2020
Answered

ToT. crashes when dragging anything to new layer.

  • December 10, 2020
  • 3 replies
  • 540 views

After update to every single time I need to drag either audio or video onto a new layer (to create a new layer) it crashes without fail.

This even happens when I Add Tracks manually, freezes up and have to force quit.

freeze 30 times with a bug. Both the home desktop and the workplace desktop are the same. 

I can't work because of this bug

This topic has been closed for replies.
Correct answer donghunj48007631

I was so frustrated that I wrote.

The os I'm using is Windows 10.

Premier Pro is up to date. Mr. Horse Premier Pro Plug-in is installed. However, they did not work with the plug-in. Is the plug-in a problem?

Thank you for your answer.

3 replies

clementineb75369357
Participant
December 10, 2020

I have the same problems even using two files within the same production. I try to drag a little clip (0;04) or transition from another project into my current project and it will crashes every time. Super annoying. 

Inspiring
December 11, 2020

아... 나도 같은 문제를 겪고 있다
프로젝트 파일을 실행하고 다른 프로젝트 파일을 열어 놓으면 문제가 발생한다. A 프로젝트 파일의 클립을 B프로젝트 타임라인에 올려 놓으면 곧바로 멈춘다....

Kevin J. Monahan Jr.
Legend
December 10, 2020

donghunj,

Sorry there. Do you have a control surface attached to your system: Pallette, color grading panel, audio mixer, Loupedeck? Do you have any After Effects plug-ins installed like Mr. Horse or others that may act as a control surface?


Let us know the answers to these questions. Hope we can help.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
donghunj48007631AuthorCorrect answer
Inspiring
December 10, 2020

I was so frustrated that I wrote.

The os I'm using is Windows 10.

Premier Pro is up to date. Mr. Horse Premier Pro Plug-in is installed. However, they did not work with the plug-in. Is the plug-in a problem?

Thank you for your answer.

Inspiring
December 10, 2020

Wrong entry. Windows 11.

Ann Bens
Community Expert
Community Expert
December 10, 2020
Inspiring
December 10, 2020

I hate comments like this

Jeff Bellune
Legend
December 10, 2020

And we can't help you when you provide so little information. We don't even know if you are on Windows or Mac.

 

I understand you're frustrated, but you gotta throw us a bone here.