Trouble Installing Premiere Pro Despite Following All Recommendations

Forum|Forum|1 year ago
August 9, 2024
3 replies
551 views

Hello. I recently purchased Premiere Pro but am struggling with the installation. I’ve followed all the recommendations, including installing Creative Cloud to download Premiere Pro, but I still haven’t had any success. I’ve even tried disabling my antivirus and firewall as suggested, but nothing has worked.

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Peru Bob

Community Expert

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Peru Bob

Community Expert

Does your computer meet the minimum requirements?

https://helpx.adobe.com/premiere-pro/system-requirements.html

What, exactly, happens?

If you get an error message, what is the exact wording (or post a screenshot)?

P

pon36288Author

Participant

It's in Swedish but it basically says that the server is disconnected and that i should try to deactivate my antivirus program and that i should temporarily disable mty firewall. My translation might not be the best and I've tried to change the language but it doesn't work