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S
Skierx333
Inspiring
May 19, 2020
Question

Trouble launching Premier Pro

  • May 19, 2020
  • 3 replies
  • 947 views

I don’t use Premiere Pro every day (I use Photoshop and Illustrator every day) but when I tried to launch Premiere Pro today, it loaded a bunch of bundles then stalled, with just a spinning circle.  I tried re-starting Premiere Pro with holding the option key to re-set my preferences and have re-started my computer multiple times.  Premiere Pro refuses to launch, no matter how long I let it spin.

 

I’m running Adobe Creative Cloud Version 5.10.407 on a Mac with Catalina Version 10.15.4.  I’m pretty sure the operating system and all my apps are up to date.  Everything else works flawlessly.

 

Today, I’m asking for suggestions on what to try next.

This topic has been closed for replies.

3 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 22, 2020

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

S
Skierx333Author
Inspiring
May 23, 2020

Hardware Overview:

 

  Model Name: iMac

  Model Identifier: iMac18,3

  Processor Name: Quad-Core Intel Core i5

  Processor Speed: 3.4 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 6 MB

  Memory: 16 GB

  Boot ROM Version: 181.0.0.0.0

  SMC Version (system): 2.41f2

  Hardware UUID: DA421A42-9063-527D-8A38-E3ED79768D89

 

One hard drive:

Macintosh HD

Kind: Volume

Version: 10.15.4

Format: APFS

Capacity: 1.03 TB

Available: 353.34 GB (14.02 GB purgeable)

M
Meg The Dog
Inspiring
May 23, 2020

Do you mean when you launch Premiere, it is an empty screen but you still see the menus?

If so go to the menu Window > Workspaces > Reset to Saved Layout.

 

MtD

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 20, 2020

 Try updating Premiere Pro using the CC App.

S
Skierx333Author
Inspiring
May 22, 2020

Nothing has solved this problem.  Premier Pro doesn’t launch for me.  Interestingly, there’s enough functionality to create a new project or open an existing one, so I used Premier Rush to get started.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 19, 2020

Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

S
Skierx333Author
Inspiring
May 20, 2020

I have tried re-setting the preferences several times with no improvement.  After re-setting yesterday, I let it spin for two hours and it never launched.  Beyond that, I’ve re-synced the settings with my account on the Creative Cloud; again with no improvement.

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