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hannahs69129990
Participant
August 23, 2017
Answered

Trouble with Premiere Pro Playback

  • August 23, 2017
  • 1 reply
  • 535 views

My laptop recently updated to WIndows 10 Creator and since then I haven't been able to use the playback function of Premiere... which is essential for editing! I can scrub the timeline, but as soon as I hit the playback button (or space bar) nothing happens and I loose my ability to even scrub the timeline. This happens both in the source tab and program tab.

I am running the most recent update of Premiere Pro. My laptop specs are as follows:

Dell - Intel Core i7-6700HQ 2.60GHz

64-bit OS, x64 based processor; OS Build 15063.540

8GB Ram

We use .MXF files at 1280x720 resolution. Never had issues before.

Any solutions for fixing this problem?

This topic has been closed for replies.
Correct answer Peru Bob

Try updating or rolling back your video driver directly from the video card manufacturer's site.

Also, delete the Media Cache and Media Cache Files.

I that doesn't work, reset the preferences:

FAQ: How to reset preferences in Premiere Pro?

1 reply

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
August 23, 2017

Try updating or rolling back your video driver directly from the video card manufacturer's site.

Also, delete the Media Cache and Media Cache Files.

I that doesn't work, reset the preferences:

FAQ: How to reset preferences in Premiere Pro?

H
hannahs69129990Author
Participant
August 23, 2017

It was the resetting of the preferences that did the trick! Thank you!

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
August 24, 2017

You're welcome.

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