Skip to main content
D
defaultue2srd0fnuih
Participant
November 11, 2020
Question

Trying to open Premiere Pro for the first time, and stuck on "Loading Importer Quicktime Bundle".

  • November 11, 2020
  • 3 replies
  • 1700 views

This happened when I tried to open Premiere Rush.  

 

I'm trying to get some work and need this app...please help!

 

Mac 10.4.6 plenty of RAM available

This topic has been closed for replies.

3 replies

M
Matt_DeV
Participant
February 11, 2022

Having the same issue with Premiere Pro. Loading screen hangs on "ImporterQuickTimebundle".

 

I have tried the rebooting, uninstalling, reinstalling the same and other versions, the Adobe cleanup tool, and nothing has worked.

 

I'm on MacOS Big Sur 11.4.

 

Any and all help on this would be greatly appreciated!!

 

Matt

Jeffrey Kozma
Jeffrey Kozma
Participant
February 23, 2021

How do I get passed by this Loading Importer Quicktime Bundle.  Over the a week and a half I have unstalled.re-installed PP 14.8, 3 times and after a couple of days PP gets stuck.  I have lost a lot of time at work because of this.  This has happen with PP 14.7 and 14.6 also.  And by the way, like it makes a difference, Mac OS Catalina,16MB of RAM and no other programs are on/open.

M
Michael Grenadier
Legend
February 23, 2021

 

Have you tried using this to uninstall

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

If not, do so and if that doesn't help and we'll start digging in to other troubleshooting steps.

G
George5E1D
Participant
March 3, 2021

On Mac Big Sur 11.2, I had enabled my root account for something else.  I was able to run PP using that account.  However, I get the same error when I go back to my own account.

 

Also, I am not able to start the command using the "sudo" command.

sudo "/Applications/Adobe Premiere Pro 2020/Adobe Premiere Pro 2020.app/Contents/MacOS/Adobe Premiere Pro 2020"

 

I get the following errors.

objc[3590]: Class AdobeSimpleURLSession is implemented in both /Applications/Adobe Premiere Pro 2020/Adobe Premiere Pro 2020.app/Contents/Frameworks/pie.framework/Versions/A/pie (0x13f709db0) and /Applications/Adobe Premiere Pro 2020/Adobe Premiere Pro 2020.app/Contents/Frameworks/cclibmanager.framework/Versions/A/cclibmanager (0x119d5fbf8). One of the two will be used. Which one is undefined.
objc[3590]: Class CertificateVerifier is implemented in both /Applications/Adobe Premiere Pro 2020/Adobe Premiere Pro 2020.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient (0x12e6a4f00) and /Applications/Adobe Premiere Pro 2020/Adobe Premiere Pro 2020.app/Contents/Frameworks/Registration.framework/Versions/A/Registration (0x12a2f9140). One of the two will be used. Which one is undefined.
objc[3590]: Class HttpRequestDelegate is implemented in both /Applications/Adobe Premiere Pro 2020/Adobe Premiere Pro 2020.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient (0x12e6a4f28) and /Applications/Adobe Premiere Pro 2020/Adobe Premiere Pro 2020.app/Contents/Frameworks/Registration.framework/Versions/A/Registration (0x12a2f9168). One of the two will be used. Which one is undefined.
2021-03-03 12:46:55.629 Adobe Premiere Pro 2020[3590:95435] The application with bundle ID com.adobe.PremierePro.14 is running setugid(), which is not allowed. Exiting.
libc++abi.dylib: terminating with uncaught exception of type std::__1::system_error: mutex lock failed: Invalid argument
[3592:95738:20210303,124655.777024:WARNING process_memory_mac.cc:93] mach_vm_read(0x7ffeefbff000, 0x2000): (os/kern) invalid address (1)
[3592:95738:20210303,124720.215202:WARNING crash_report_exception_handler.cc:346] UniversalExceptionRaise: (os/kern) failure (5)
zsh: abort sudo

M
Michael Grenadier
Legend
November 11, 2020

this is the premiere pro forum not premiere rush which is a different program...

D
defaultue2srd0fnuihAuthor
Participant
November 11, 2020

A typo on my part.  I meant to say this is happening in BOTH Rush and Premiere for me.  So you have any thoughts?

M
Michael Grenadier
Legend
November 11, 2020

Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card.  when I googled Mac 10.4.6 it said it was a very old version of the mac operating system...  

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices